ServiceNow Developer, HRSD (Software Engineer II)

You’re ready to gain the skills and experience needed to grow within your role and advance your career — and we have the perfect software engineering opportunity for you.

As a ServiceNow Developer (Software Engineer II) at JPMorganChase within the Corporate Technology HRSD Workforce Technology team, you are part of an agile team that works to enhance, design, and deliver the software components of the firm’s state-of-the-art technology products in a secure, stable, and scalable way. As an emerging member of a software engineering team, you execute software solutions through the design, development, and technical troubleshooting of multiple components within a technical product, application, or system, while gaining the skills and experience needed to grow within your role.

Job responsibilities

• Executes standard software solutions, design, development, and technical troubleshooting
• Leverages enterprise-authorized AI coding assist tools within the work environment to improve code quality, delivery speed, and productivity (e.g., code generation/refactoring, unit test creation, documentation), while validating outputs through peer review, automated testing, and secure coding standards
• Writes secure and high-quality code using the syntax of at least one programming language with limited guidance
• Designs, develops, codes, and troubleshoots with consideration of upstream and downstream systems and technical implications
• Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation.
• Applies technical troubleshooting to break down solutions and solve technical problems of basic complexity
• Gathers, analyzes, and draws conclusions from large, diverse data sets to identify problems and contribute to decision-making in service of secure, stable application development
• Learns and applies system processes, methodologies, and skills for the development of secure, stable code and systems
• Adds to team culture of diversity, opportunity, inclusion, and respect

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 2+ years applied experience
• Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages
• Hands-on experience using enterprise-authorized AI-assisted software development tools within the work environment (e.g., for coding, testing, troubleshooting, or documentation) with demonstrated ability to critically evaluate and validate AI-generated outputs
• Understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations
• Exposure to agile methodologies such as CI/CD, Application Resiliency, and Security
• Extensive knowledge of best practices developing in the ServiceNow platform or proven ability to learn a new platform quickly with excellent analytical, debugging and problem solving skills. Experience should span writing custom widgets, tool navigation, configuration and scripting
• Demonstrated knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.

Preferred qualifications, capabilities, and skills

• Handson experience in ServiceNow platform implementation preferred; off-platform development experience welcomed.
• Experience implementing business rules and scripts, including client scripts, fix scripts and schedule jobs
• Demonstrates strong understanding of ServiceNow platform and PaaS model with relevance to ServiceNow integration solutions
• Prefer knowledge in HRSD Domain and NowAssist