Assistant Manager - IT

Part of the Hayleys Group, Hayleys Leisure PLC includes The Kingsbury Hotel in Colombo, and the various properties around the island, under Amaya Resorts & Spas and the Boutique Collection by Amaya. As part of this team, you would be contributing to the growth and expansion of the sector, while innovatively promoting the work of the talented teams at each property. Join us for a unique and exciting experience. Our team at Amaya Hills, Kandy is on the lookout for an experienced individual to fill the available positions mentioned below:
Assistant manager - IT

Scope

• A Assist the IT Manager in overseeing the daily operations of the hotel’s IT Department and ensure continuous IT support across all departments.
• Provide timely technical support to hotel departments and resolve hardware, software, network, and system-related issues.
• Ensure the smooth operation and maintenance of the hotel’s Property Management System (PMS), Point of Sale (POS), telephone system, guest Wi-Fi, back-office applications, and other hotel technology systems.
• Monitor and maintain the hotel’s network infrastructure, including servers, switches, routers, access points, firewalls, and internet connectivity.
• Ensure reliable and secure guest Wi-Fi and staff network services, including monitoring connectivity and resolving service interruptions.
• Support the operation and maintenance of CCTV, access control, door locking systems, telephone/PABX systems, digital signage, and other technology-related hotel systems.
• Provide technical support to Front Office, Finance, Food & Beverage, Housekeeping, Engineering, HR, Sales & Marketing, and other departments.

Requirements

• Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related field.
• Minimum of 2–3 years of experience in a similar capacity, preferably in a hotel or resort environment.
• Strong knowledge of hotel IT systems, including PMS, POS, PABX, guest Wi-Fi, CCTV, access control, and back-office systems.
• Good knowledge of computer hardware, software, operating systems, networking, servers, printers, switches, routers, and wireless networks.
• Practical experience in troubleshooting hardware, software, network, and system-related issues.

Knowledge of IT security, cybersecurity, data protection, backup, and disaster recovery procedures.