Customer Service Representative (Portuguese)

General Information

Location

Tirana

Job ID

13259

Job Category

Customer Service Representative (CSR)

Language Requirement

English, Portuguese

Description & requirements

Description

Be a part of something special where you help create magical moments for guests of all ages! We’re looking for outstanding Portuguese Chat/Email Customer support agents to engage guests through entertaining and magical interactions!

What we offer:

• Full-time contract
• Full equipment
• Competitive salary
• Paid training
• Great work/life balance
• Attention to the needs of our employees
• Friendly and fun work environment
• Work experience for a global entertainment company
• Professional growth opportunities

Join the Transcom family in the role of Portuguese chat/email Customer support agents in Tirana.

By performing this role, you will be an active member of our company by providing superior and professional services. Our customers' satisfaction is as important to us as you are.

We are looking for candidates who:

• Adapt easily and quickly to switch between different chats.
• Answer inbound calls and emails to assist guests while ensuring you provide the best retail experience in the world!
• Effortlessly engage with guests, actively listen, and provide impeccable guest service
• Identify and resolve issues that impact guests’ experiences
• Channel escalated issues to appropriate supervisory staff
• Multitask in systems while patiently providing updates or instructions to guests
• Work independently with discipline and motivation to succeed in a virtual environment
• Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume chat, emails and inbound calls

Requirements:

• Excellent Portuguese written and verbal communication skills (C1)
• Good English written and verbal communication skills (B1/B2)
• Able to maintain 100% strict adherence to the assigned schedule
• Able to work a variety of shifts, including: evenings, weekends, and holidays
• Strong computer knowledge
• Courteous and friendly with high level of professionalism
• Willingness to follow procedures and adhere to policies
• Able to multitask while talking to guests on the phone
• Able to thrive in a fast-paced work environment
• Able to actively listen to guest needs and demonstrate empathy
• Experience troubleshooting basic online retail store process preferred
• Have basic computer skills
• Previous call center and/or work from home experience preferred

What is life like at Transcom?

Transcom is a leading global customer experience company, delivering customer service, sales, technical support and credit management through our extensive network of contact centers and work-from-home agents. We have 30,000 customer experience specialists in 85 contact centers in 29 countries, providing services in 33 languages ​​for global brands across multiple verticals. At Transcom, we take our commitments to our customers and ourselves seriously. Every day, we welcome new talent and nurture their potential to address the capabilities of the future. We are hardworking, love teamwork and support each other. Incurable optimists, we drive change in the teams and communities in which we operate. That’s who we are at Transcom. You are welcome from the moment you join, just as you are. There are no limits to what we can build together.

Sound interesting!? Then we would love to hear from you!

Send us your resume!

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”