Front Office Supervisor

DoubleTree by Hilton Vienna Bosei is located directly in the Wienerberg recreation area in Vienna's 10th district and enjoys excellent access to public transportation. The hotel features state-of-the-art meeting rooms, a restaurant with views of the surrounding greenery, a cozy bar, and a fitness center.

As part of VERKEHRSBUERO, Austria's largest tourism group, our corporate culture is defined by open communication, mutual respect, and a strong commitment to equal opportunities within an environment characterized by flat hierarchies. VERKEHRSBUERO offers a wide range of career opportunities and actively supports the personal and professional development of its employees.

YOUR ROLE

• Provide friendly, attentive, and professional service to our guests from check-in to check-out
• Perform professional check-ins and check-outs using our hotel management system, PEP
• Proactively advise and assist our discerning guests with a variety of requests and inquiries
• Lead, motivate, and support the Front Office team, including onboarding new team members
• Ensure smooth operations throughout each shift
• Implement and monitor internal quality standards
• Serve as the first point of contact for guest feedback, requests, and complaints
• Handle internal billing processes and daily cash balancing
• Perform administrative and organizational tasks as part of the daily business
• Manage correspondence via phone and email
• Process invoices accurately and carry out shift and daily closing procedures

YOUR STRENGTHS

• Completed hospitality or tourism-related education and/or several years of experience in Front Office operations
• Strong IT skills, ideally including experience with the hotel software PEP
• Enjoy working with people and providing support to both colleagues and guests
• Experience in guest and customer service
• Self-motivated, flexible, and confident in your approach
• Strong organizational skills, a solution-oriented mindset, and a sense of responsibility
• Outgoing and communicative personality with a warm and positive attitude
• Excellent German and English language skills; additional languages are an advantage

WHAT WE OFFER

• Flexibility: We create your work schedule together with you within a 5-day workweek
• Employee Restaurant: Complimentary meals provided daily during working hours
• Learning & Development: Individual training and development programs tailored to your professional goals
• Career Opportunities: Diverse development prospects within Austria's largest tourism group
• Team Spirit: A family-oriented work environment complemented by various company events
• Leisure & Benefits: One complimentary overnight stay per year at a hotel of your choice within our portfolio, plus exclusive partner benefits through corplife.at
• Staff Rates: F&B discounts, special rates at our hotels, and attractive travel discounts
• Health & Wellbeing: Preventive healthcare services, occupational health support, corporate fitness rates, bike leasing, and more

For the position of Front Office Supervisor (m/f/d), the collective agreement provides a minimum gross monthly salary of €2,263. Depending on your qualifications and professional experience, we offer a competitive salary with the possibility of an overpayment up to €2,500 gross per month.

This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible for compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.