Room Attendant

Company Description

Pullman East Melbourne is located at the edge of the Fitzroy Gardens and a short stroll from the MCG, its one of the most iconic hotels in Melbourne with a long legacy of providing first class accommodation to business travellers, excited tourists and energetic sports fans.

Our renovated stylish 419 rooms provide our guests with a truly luxurious experience. At the heart of our hotel is our extraordinary team who turn small gestures into heart-warming moments.

The hotel features our Cliveden Bar & Dining; extensive Conference & Event facilities; Executive Lounge; Swimming Pool and Health Club.

Hospitalityisaworkofheart,​
Joinus andbecomeaHeartist®.

Job Description

The role will include (but not limited to):

• Clean guest rooms, storage areas and corridors as allocated to the required standard.
• Ensure guest supplies and advertising material in bedrooms and bathrooms are replenished to the correct standards for the room type.
• Report any lost property following correct procedures.
• Carry out programmed / regular cleaning duties as allocated.
• Ensure guest laundry is handled in line with Hotel policy.
• Use and clean equipment with care, reporting any defective equipment as set down in procedures manual.
• Ensure all department eqipment is maintained to a high standard.
• Assist with regular equipment stocktaking.
• Ensure the security of keys and guest rooms at all times by adherence to security procedures. Report any suspicious persons or items to Supervisor.
• Understand the correct usage and storage of cleaning agents in line with health and safety regulations and manufacturers’ instructions.

Qualifications

Our ideal candidates will have (but not limited to):

• Time management skills with the ability to multitask.
• Good interpersonal skills with ability to communicate with all levels of team members and Guests.
• Strong focus and passion for hotel operations.
• An ability to understand and navigate complex stakeholder environments.
• Sound understanding of emerging trends in the industry.
• Demonstrated ability to coach, mentor, develop and inspire teams.
• Confident and articulate communication, negotiation, relationship and networking skills.
• Strong personal integrity.
• Entrepreneurial spirit with drive, ambition and high level of energy.
• Flexible and able to embrace and respond effectively to change.
• Role model in Accor values and Heartist culture.

Additional Information

• Valuable Savings and Perks: Enjoy discounted car parking right on site, plus exclusive deals on food & beverage—making every day at work rewarding as well as affordable.
• Global Accor Privileges: Get access to special Accor family and friends room rates across the globe, along with additional staff discounts at Accor hotels worldwide—perfect for your next getaway or a holiday with loved ones.
• Development and Opportunities: At Accor, your growth is our priority. Join us for outstanding career development, with world-class training and opportunities to advance across our global network.