Retail Outlet Officer

Role Purpose

Handle all walk-in customers and telephone enquiries from customers and ensure that individual retail outlet is operating smoothly according to company policy and regulations all the time

Main Accountabilities

• Ensure deliver professional service to all walk in and account customer at all times

• Proactive selling DHL services, such as TDD, SII and PDN to ensure to tap on every business opportunities and acquire optimize revenue

• Provide after sales service to customers by register special pre-alert and follow up special request from customer

• Ensure the updated customer information is shared with respective stakeholder and responsible for all service related information is filled and updated

• Answer both walk-in and telephone enquiries customer

• Provide support in processing the redemption service for marketing campaign

• Maintain retail outlet clean and tidy

People Management

Incumbent has no direct reports and authority over country line and functional personnel. Nevertheless he/she must be able to demonstrate ability to influence decisions/actions

Functional Experience

2 years working experience in service and sales industry

Education / Qualification / Certification Requirements

Bachelor's in Business Administration or related disciplines