IT Operations Assistant

DEADLINE FOR APPLICATIONS

23 September 2026-23:59-GMT+06:00 Bangladesh Standard Time (Dhaka)

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP?

• WFP is a 2020 Nobel Peace Prize Laureate.
• WFP offers a highly inclusive, diverse, and multicultural working environment.
• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

KEY ACCOUNTABILITIES (not all-inclusive, within delegated authority):

1. Provide first- and second-level ICT Helpdesk support to ensure timely resolution of user incidents and service requests.

2. Monitor LAN/WAN against prepared baseline and take necessary preventive and/or corrective measures for any unusual activities.

3. Configure, install and maintain IT infrastructure and switch, router, firewalls.

4. Maintain and oversee Active Directory related issues.

5. Perform ICT system and equipment preventative maintenance, submit maintenance report and take any corrective measures when needed.

6. Review ICT equipment status and recommend for replacement, procurement and deployment according to WFP corporate standards; Review and Prepare for obsolete equipment list and arrange for disposal as per corporate guidelines.

7. Prepare computer/ICT facilities for new staff members for the Country office, Sub offices and warehouses.

8. Maintain and monitor servers and related IT services.

9. Train and guide IT Helpdesk staff and act as a second level technical escalation point.

10. Evaluate, recommend and implement ITIL best practices wherever applicable to improve IT business process, participate in discussions on new/revised procedures and practices.

11. Assist users with security awareness and best practices. Report security incidents and support remediation activities.

12. Train and support users of technology and systems, such as audio/videoconferences, meetings, databases, networks etc.

13. Ensure data availability, integrity and continuity by taking backup, prepare for emergency preparedness and responses as per Business Continuity Plan.

14. Ensure optimal radio network (VHF) operations, through the implementation of standard operating procedures and the provision of guidelines and training to end users on radio usage and basic maintenance.

15. Maintain and oversee PABX and related services.

16. Monitor network and Internet availability, performance of ISPs in the Country and Field Offices report at the end of each month.

17. Perform other related tasks as assigned.

QUALIFICATIONS AND EXPERIENCE:

Education: Completion of University Degree (Bachelor's or equivalent) is required. Education in Computer Science/Computer Engineering or in any relevant field is preferable.
Experience: At least 5 years of overall experience in Information Technology or Telecommunications or Information Management, such as, WAN/LAN Networking, Operating Systems, Telephone Services, Radio unit, Active Directory, SharePoint site Administration or in any other relevant fields.
Language: Fluency in spoken and written both in English and Bangla language.

Job Title: IT Operations Assistant, SSA5, Dhaka
Grade: SSA5
Type of contract: Special Service Agreement
Duration: 06 Months
Duty Station: Dhaka
Number of positions: 01

This vacancy announcement is for Bangladeshi Nationals.

Female candidates are strongly encouraged to apply.

WFP offers a competitive benefits package including salary, leave plus medical insurance.

All documents will be verified, and any discrepancies will lead to automatic disqualification.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: global.inclusion@wfp.org

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel.
• We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application.
• If you experience technical issues while submitting your application, you may contact us at global.hrerecruitment@wfp.org. Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.
• At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process.
• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.