Infrastructures and Maintenance Officer

PLEASE KINDLY NOTE BEFORE APPLYING

• This position is based in Cotonou (Benin) for the first 3 months then in Lome (Togo) for the last 3 months ;
• 6 months temporary local contract offered ;
• Fluent in written and spoken English & French - mandatory ;
• Open to working overtime and weekends, basically be on site everyday from start to finish ;
• Open to travel in the West African region.

WHO ARE WE ?

CAPAGO is a French provider of outsourcing services for European governments and their diplomatic missions, responsible for financing and managing visa application centers to process their Schengen visa applications.

We currently operate in 9 countries, and welcome more than 500,000 visa applicants each year.

As part of our development, we are looking to strengthen our Infrastructures department by seeking an Infrastructures and Maintenance Officer, for our affiliate in Cotonou (Benin).

You will report directly to the Infrastructures Supervisor and the Infrastructures Director.

INTRODUCTION

The main mission of the Infrastructures and Maintenance Officer within the Infrastructures Department at Capago is to manage, execute, and coordinate all necessary tasks to open, run, maintain, and secure the physical infrastructures of Capago offices and Visa Application Centres (VACs).

This role combines hands-on technical maintenance, facility upkeep, and project execution support to ensure operational efficiency, minimize downtime, and deliver a safe, compliant, and high-standard environment for both staff and visa applicants.

Operating in a fast-paced project and operational environment, the Infrastructures and Maintenance Officer ensures all facilities strictly adhere to Capago’s established standards.

RESPONSIBILITIES

1. New Infrastructure Projects & Opening Support:

• Assist in planning and executing the opening, fit-out, and renovation of new Capago infrastructures ;
• Shortlist construction companies, signage vendors, and local suppliers in alignment with procurement guidelines ;
• Distribute layout plans to contractors and conduct on-site follow-ups with construction companies, artisans, and signage vendors ;
• Manage the safekeeping and logistics tracking of materials and equipment, both in transit and on-site ;
• Supervise the installation of furniture, signage, partition layouts, alarms, fire-fighting equipment, and biometric cabins/equipment with relevant authorities ;
• Support the Drafting process by preparing or updating layout plans (Partitioning, Demolition, Electrical, Flooring, Wall/Ceiling finishes, HVAC, Lighting, Furniture, Joinery, CCTV, and Security Devices).

1. Routine Maintenance, Technical Repairs & Handyman Operations:

• Perform daily hands-on routine maintenance, troubleshooting, and repairs across electricity, light plumbing, painting, furniture upkeep, locks, doors, and general handyman tasks ;
• Inspect, diagnose, and resolve technical issues related to lighting, air conditioning (HVAC), water, LAN cabling, and utility systems ;
• Respond promptly to maintenance requests, operational breakdowns, and emergencies to minimize disruption to center activities ;
• Safely maintain and manage all department tools, equipment, workshop areas, and spare parts inventory.

1. Preventive Maintenance & Facility Audits:

• Implement and execute preventive maintenance schedules for all building systems and equipment across Visa Application Centres ;
• Conduct regular site inspections and audits to identify wear, damage, or safety hazards, ensuring full alignment with Capago corporate standards ;
• Maintain logs of completed maintenance, track equipment life cycles, and suggest proactive improvements to extend facility assets.

1. Maintenance Desk Management & VAC Support:

• Handle and resolve tickets and queries submitted to the central Maintenance Desk from Visa Application Centres (covering electrical, plumbing, painting, furniture, signage, LAN cabling, doors, etc.) ;
• Ensure all centers are maintained in optimal working condition with a clean, professional, and neat overall look and feel ;
• Liaise directly with Operations Managers to resolve facility issues and support operational updates as Capago evolves.

1. Safety, HSE & Compliance:

• Adhere strictly to Occupational Health and Safety (HSE) standards and local building regulations ;
• Ensure physical security systems (CCTV, alarms, fire safety, access control) remain fully operational at all times ;
• Promptly report hazards, structural issues, or regulatory non-compliance to management.

1. Administration, Logistics & Reporting:

• Collaborate with the Procurement Department for ordering tools, supplies, and external contractor services ;
• Monitor contractor performance on-site for specialized or major repair works ;
• Keep detailed track of mission expenditures, compile receipts, and submit accurate expense reports to the Finance Department ;
• Provide regular follow-up reports, activity logs, and progress updates to line management and collaborating departments.

DIPLOMA & EXPERIENCE

• You have a Bachelor in electrical engineering, or civil engineering ;
• Experience in project management in construction fit out for offices ;
• You have 3 to 5 years of experience in the same position.

COMPETENCIES

Hard Skills (Technical & Operational Competencies):

• Technical Trade Skills: Strong hands-on technical skills in the electrical field, with working knowledge of light plumbing, HVAC, carpentry, painting, and general facility repairs ;
• Drafting & Layouts: Ability to read, interpret, and produce basic drafting plans (electrical, layout, HVAC, CCTV, furniture packs) ;
• Technical Software & Tech Literacy: Proficiency in Google Workspace (Gmail, Drive), online ticketing/helpdesk systems, and reporting software ;
• Tool & Equipment Handling: Practical mastery of maintenance tools, diagnostic equipment, and safety gear ;
• HSE Knowledge: Practical understanding of occupational health and safety standards and building regulations ;
• Good and professional management and coordination of on-site contractors to meet deadlines ;
• Provide regular and transparent of the onsite work by reports ;
• Open to working overtime and weekends, basically be on site everyday from start to finish ;
• Open to travel in WAF region : 3 first months in Benin, then the 3 last months in Togo.

Soft Skills (Behavioral & Interpersonal Competencies):

• Problem-Solving & Critical Thinking: Fast diagnostic ability, solution-oriented mindset, and practical troubleshooting skills ;
• Communication & Collaboration: Clear verbal and written communication with internal teams, Operations, landlords, and third-party vendors ;
• Time Management & Autonomy: Ability to work independently, prioritize urgent maintenance tickets, and manage multiple tasks efficiently ;
• Negotiation Skills: Ability to review vendor quotes and coordinate effectively with local contractors ;
• Mobility & Sense of Direction: High geographical mobility for multi-site visits, audits, and hands-on site interventions ;
• Creativity & Adaptability: Ability to find practical, cost-effective solutions in a fast-changing project environment.

DIVERSITY AND INCLUSION

Committed to diversity and inclusion, we ensure an accessible recruitment process for everyone. We particularly encourage applications from people with disabilities.