Assistant Program Manager

Associate Program Manager will be responsible for assisting and contributing to planning meetings/incentives in an entry level and administrative role.

This role will work closely with clients and a team of program managers and report to the team operations manager.

• Ensure accurate and timely data entry into Cvent
• Manage website registration sites, databases and attendee management
• Orchestrate Travel Arrangements for Attendees
• Draft program documents and communication for programs
• Draft Timelines for meetings and incentives
• Prepare close out reports as it pertains to our client service requirements.
• Draft Post Conference or Meeting History Reports
• Begin reconciliation checklist coordination
• Conduct file audit processes/procedures
• Manage the expense reimbursement process and vendor payment requests
• Negotiate agreements and terms with vendors for the health of the event budget
• Demonstrate industry knowledge by contributing effective ideas
• Travel onsite for program execution for meetings as needed
• Independently manage limited scope programs
• Perform other duties as assigned
• Ability and willingness to work extended workdays and possible weekends
• Accessible during acceptable working hours identified per project/program
• Travel expectations – the potential of 5-10% or more of time annually
• Frequent use of a computer and other office equipment
• Ability to lift 20 lbs.
• Frequent sitting, standing, and walking

Qualifications

• College degree preferred

• 2-3 years experience in Meetings & Incentives or the hospitality industry.

• Proficient with Windows operation system and variety of software programs

• Excellent written and verbal communication skills

• Time management and organizational skills

• High level of detail orientation

• Strong customer service skills

• Excellent leadership skills

• Strong quality control management

• Proficient at multitasking

• Self-motivated and ambitious

• Prior experience working with attendee management systems preferred

• Demonstrate ability to learn and adapt to changing procedures, methods or processes and assist in teaching others.

• Must be able to lawfully work within the US and have unrestricted work authorization for US

• Proficiency in Microsoft Office including Teams and SharePoint

• Prior experience in Cvent

• Prior experience with virtual or hybrid programs

• This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position.