Manager - Business Performance, Enterprise Business Unit

Key Performance Indicators (KPIs)

• Forecast accuracy

• EBU revenue performance versus target

• Customer retention and value growth

• Quality and timeliness of management reports

• Identification and implementation of growth opportunities

• Market intelligence and competitive insight effectiveness

• Stakeholder satisfaction with reporting and business support

• Lead EBU business planning, budgeting, forecasting, and performance tracking processes.

• Develop and monitor revenue forecasts, pipeline analytics, and business performance dashboards.

• Drive Customer Value Management (CVM) initiatives to improve customer acquisition, retention, upsell, and revenue growth.

• Produce executive reports, scorecards, business reviews, and performance presentations for EBU leadership and EXCO.

• Conduct market research, competitive intelligence, customer segmentation, and industry trend analysis.

• Identify growth opportunities and provide strategic recommendations to improve EBU performance.

• Support commercial teams with insights on revenue, customer behavior, market potential, and sales effectiveness.

• Ensure data integrity, reporting accuracy, and timely delivery of business intelligence outputs.

• Bachelor's or Master's degree in Business, Marketing, Economics, Statistics, Data Analytics, or related field.

• 5+ years of experience in business planning, commercial analytics, performance management, business intelligence, or telecommunications.

• Strong analytical, financial modelling, reporting, and presentation skills.

• Proficiency in Excel, Power BI, data visualization tools, and strategic planning methodologies.

• Strong stakeholder management and communication skills.