Senior Specialist, Product Mapping & Connectivity

About Klook

We are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler.

Our mission is to build the digital infrastructure for the global experience economy — empowering merchants to share their passions and travelers to discover the heartbeat of each destination.

We operate a mobile-first, curated platform featuring diverse experiences across global destinations.

Do you share our belief in the wonders of travel? Global citizens ourselves, Klookers are not only curating memorable experiences for others but co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:

• Customer First
• Push Boundaries
• Critical Thinking
• Build for Scale
• Less is More
• Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

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Klook distributes its experiences inventory through the world's largest OTAs, airlines, hotel groups, and travel resellers. Listing a product is half the job. Mapping is the other half — making sure every activity, package, and SKU is correctly matched and live on each partner's platform, and actually bookable.

That gap is where B2B revenue is won or lost. This role owns it.

You'll know, partner by partner, what is mapped, what isn't, and why — and close it. Hands-on IC role in Taipei, reporting into B2B Distribution.

What You'll Do

Mapping & Coverage

• Own product mapping between Klook's catalogue and our B2B distribution partners' platforms.
• Drive coverage and live-and-bookable rates across priority partners, tracked as a core KPI.
• Diagnose why products fail to map or go live — taxonomy mismatches, content gaps, package structure, option attributes, pricing formats, deduplication conflicts — and fix at the root.
• Prioritise by commercial impact, not queue order.

Connectivity & Data Quality

• Work across partner extranets, feeds, and API integrations to keep product data accurate.
• Set and enforce content standards so products pass partner listing requirements first time.
• Partner with Supply, Merchant Ops, and Engineering to fix upstream issues and build tooling that makes mapping scale.

Partners & Process

• Act as day-to-day mapping counterpart to partners' content and connectivity teams.
• Build the playbook — process, QA, escalation — so coverage is a standard, not a project.
• Report coverage and conversion impact to B2B leadership.

What You'll Need

• 1+ years in product mapping, content ops, connectivity, or catalogue/data operations — OTA, travel B2B/wholesale, tours & activities, or e-commerce marketplace.
• Hands-on experience listing travel product onto third-party B2B or reselling platforms. If you've taken a partner from low coverage to high, we want to hear exactly how.
• Strong grasp of how tours and activities inventory is structured: products, packages, options, schedules, pricing, redemption and cancellation logic.
• Comfortable at volume and at detail — thousands of SKUs, without losing accuracy. You look for the systematic fix, not the manual one.
• Commercially minded. You know your coverage numbers and can argue where effort should go.
• Fluent Mandarin and English.
• Connectivity APIs, feed management, or matching/deduplication logic — strong plus.

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.