Mortgage Customer Service Agent
- Equifax
- Heredia, Costa Rica
- CRC 6,000,000 – CRC 7,800,000
What you’ll do
- Update credit files with high-quality standards, applying documented rules and procedures.
- Provide support and education regarding credit information, file interpretations, and products.
- Answer and solve problems and requests based on the consumer scenario, doing an analysis of the details provided, to offer optimal solutions.
- Ensure compliance with the company’s procedures and policies.
- Work in a team environment and customer-centric culture.
What experience you need
- Spanish proficiency C1 or above
- English proficiency B2 or above
- High School Diploma
- 6-month experience with Google Suite/Microsoft Office (Word and Excel)
What could set you apart
- Accountability, Curiosity, Collaboration, Think and Act differently to bring innovative perspectives to daily challenges, and building trust through reliable execution and transparent communication.
Primary Location:
CRI-Heredia
Function:
Function - Fulfillment / Operations
Schedule:
Full time
Skills
- Customer Service
- Credit Reporting
- Problem Solving
- Microsoft Office
- Google Suite
- Spanish Proficiency
- English Proficiency
