Specialist, Technical Training

Work Flexibility: Hybrid

Supports day-to-day training operations, global learning management system (LMS) administration, and content maintenance — providing effective execution and delivery of training sessions, onboarding activities, and system transactions in alignment with established standards and procedures.

What will you do:

Training Operations

• Learn and apply training systems and tools to support daily operations.
• Assist in facilitating basic training sessions and daily tier meetings.
• Support logistics for training events, onboarding sessions, and learner orientation activities.
• Coordinate regional training events and assist with external vendor activities.

Content and Systems Management

• Maintain training lists and update content in UL or the LMS.
• Execute standard LMS transactions (e.g., account creation, course assignment, calendar updates).
• Process ServiceNow tickets and routine system requests promptly.
• Follow defined processes and execute assigned training tasks and change controls accurately.

Continuous Improvement

• Participate in Kaizen and process improvement activities under supervision.
• Support analysis of root causes and contribute to small-scale process enhancements.
• Contribute to the development of a strategic training roadmap by sharing practical insights.

Core Competencies

Technical & Analytical

• Delivers clear, step-by-step instructions and technical information to peers.
• Quickly acquires and applies role-specific technical skills.
• Resolves routine issues using documented procedures and tools.

Adaptability & Initiative

• Adjusts quickly to shifting tasks or tools.
• Demonstrates initiative in small projects or team assignments.
• Manages personal time effectively and meets deadlines.

Communication & Collaboration

• Demonstrates openness to new ideas and processes.
• Shares insights and helpful tips informally with peers.
• Participates effectively in team discussions and meetings.
• Resolves minor disagreements constructively with guidance.
• Engages professionally with peers and colleagues at all times.

Professionalism & Integrity

• Accepts feedback from supervisors and peers constructively.
• Respects diversity and treats colleagues fairly and professionally.
• Builds positive relationships with immediate peers and team members.

What you need:

• Bachelor’s degree in Business, Education, Human Resources, or related field (or equivalent experience).
• 1–2 years of experience in training coordination, LMS administration, or related operational support.
• Familiarity with learning systems (UL, ServiceNow, or similar platforms) preferred.

Performance Indicators

• Accuracy and timeliness of LMS transactions and ServiceNow tickets.
• Quality and consistency of training logistics support.
• Participation and contribution to process improvement initiatives.
• Demonstrated collaboration and communication within the immediate team.

Travel Percentage: 10%