Enterprise Operations Specialist

慕尼黑社招全职职位 ID：A62623

职位描述

• Manage day-to-day operational topics for enterprise customers, leasing companies, corporate accounts and fleet customers.
• Coordinate B2B delivery readiness across customer documents, leasing status, payment status, vehicle availability and handover requirements.
• Act as the main operational contact for leasing companies and fleet customers across Sales, Delivery, Service, Finance and related workflows.
• Resolve operational blockers and customer escalations related to delivery, leasing, payments, documentation, service coordination and after-sales topics.
• Define, implement and improve processes for leasing companies, fleet customers and enterprise delivery operations.
• Ensure external partners understand and follow Xiaomi’s operational processes, requirements, timelines and escalation paths.
• Support final payment collection, billing readiness and revenue recognition by tracking open items and coordinating resolution with Finance and Sales.
• Share relevant updates on delivery processes, product changes, service topics, pricing and operational requirements with business customers and partners.
• Identify recurring issues and drive process improvements to increase speed, transparency and customer satisfaction.

职位要求

• Experience in B2B operations, enterprise customer operations, leasing, automotive, fleet operations, sales operations, delivery operations or customer support.
• Good understanding of operational processes across delivery, leasing, payments, finance, service, documentation or after-sales.
• Ability to quickly understand, prioritize and resolve operational issues in a structured way.
• Strong communication skills with internal teams, external partners and business customers.
• Ability to build professional relationships with leasing companies, fleet customers and corporate accounts.
• Structured, detail-oriented and proactive working style with strong follow-through.
• Ability to manage multiple topics in parallel and meet deadlines in a fast-moving environment.
• Experience defining, documenting or improving operational processes is an advantage.
• Fluent German and good English skills.

投递