Assistant Supervisor

Position Summary

The Production departments create personalized gifts for our customers. The Assistant Supervisor supports the Department Supervisor in overseeing daily operations within a fast-paced production warehouse environment, helping ensure products are completed consistently, efficiently, and according to established quality and customer service standards.

This role provides hands-on leadership to production staff, monitors workflow and department performance, supports training and staffing needs, and helps maintain a safe, productive, and positive work environment.

Shift: 1st Shift: 6:30 AM – 3:00 PM Peak season schedule may vary based on business needs.

Duties & Responsibilities

• Monitor daily department efficiency using reports, calculations, administrative data, and production tracking information
• Monitor order backlog and workflow throughout the shift, with particular attention to express and priority orders
• Inspect and distribute picked materials to production lines and personnel
• Guide and assist POCs and production staff to meet required productivity and output levels
• Support the Department Supervisor in coordinating daily workflow, staffing, and production priorities
• Assist with training new and existing team members and making staffing adjustments as needed
• Operate department-specific production equipment as required
• Ensure equipment settings are accurate and appropriate for current production needs
• Perform routine equipment maintenance and assist the production team with diagnosing and resolving basic equipment issues
• Identify and report safety concerns, policy violations, quality issues, and operational concerns to the Department Supervisor
• Provide recommendations to improve productivity, workflow, and department efficiency when appropriate
• Help maintain a clean, organized, and safe production environment
• Promote teamwork, positive morale, accountability, and high-performance expectations
• Demonstrate strong attendance, punctuality, and reliability while reinforcing these expectations within the team
• Perform additional department-specific duties as assigned by the Supervisor

Skills & Qualifications

• Strong training and facilitation skills
• Excellent interpersonal, communication, and active listening skills, including strong verbal expression and comprehension
• Ability to provide direction and support to production staff
• Ability to delegate, prioritize, and multitask effectively in a fast-paced environment
• Understanding of production lines, workflow, and equipment capacities
• Ability to identify opportunities and recommend improvements to productivity and efficiency
• Proficiency with Windows-based computer applications
• Strong organizational skills and ability to maintain a clean and orderly work environment
• Energetic and motivating approach to supporting team performance
• Demonstrates initiative and a willingness to learn and grow with the company
• English reading and speaking proficiency required
• Bilingual English/Spanish preferred

Qualifications

Education & Experience

• High school diploma, GED, or equivalent required
• Minimum of 1 year of related experience and/or training, or an equivalent combination of education and experience

Physical & Work Requirements

• Ability to sit and/or stand for 8+ hours
• Strong attendance, punctuality, and reliability required
• Flexibility to accommodate schedule changes during peak periods

Additional Information

Additional duties, responsibilities, and skills may be required based on individual department needs.

The expected salary range for this position is $19.00 to $23.00 hourly. Actual compensation will be determined based on experience, skills, internal equity, and other factors permitted by law.

To support our commitment to being an employer of choice, we offer comprehensive and competitive health, wellness, and additional benefits to eligible full-time team members. Benefit eligibility may vary based on location, average hours worked, and length of service.

Benefits may include*:

• Medical, dental, vision, life, and disability insurance for the associate and eligible dependents
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• 401(k) retirement savings program
• Mental health resources and Employee Assistance Program (EAP)
• Paid vacation time (accrued based on hours worked and tenure)
• Paid company holidays
• Employee discount across our family of brands
• Potential eligibility for annual merit-based compensation increases, where applicable

*Exact benefit terms, conditions, and eligibility requirements are governed by official plan documents and applicable law. The Company reserves the right to modify, amend, or terminate benefit plans and programs at any time.