Content Administrator

This vacancy is only available to existing Civil Servant employees and employees of accredited non-departmental public bodies (NDPBs). Please review the "Eligibility" section before you apply.

General Information

Salary

£30,109

Working Pattern

Full Time

Vacancy Approach

Cross Government

Location

London

Region

London

Closing Date

02-Oct-2026

Post Type

Permanent

Civil Service Grade

AO

Number of jobs available

1

Reserve List

12 Months

Job ID

22094

Descriptions & requirements

Job description

Role title: Content Administrator

Team/Directorate: Judicial College Content Team

Overview of the Judicial Office
This is standardised wording and cannot be amended.

The Judicial Office (JO) reports to, and is accountable, to the Lady Chief Justice (LCJ). It was established in 2006 to provide support to the LCJ and to the wider judiciary in upholding the rule of law and in delivering justice impartially, speedily and efficiently, following the Constitutional Reform Act 2005.

In addition, we support, and are accountable to, the Senior President of Tribunals, whose responsibilities extend to Scotland and Northern Ireland.

The JO is an interesting and unique place to work. Everything we do is in support of upholding the independence and impartiality of the judiciary. We work closely with HM Courts & Tribunals Service (HMCTS), the Ministry of Justice (MoJ) and others across Government as well as with the legal professions.

We are an Arm’s Length Body sponsored by the Ministry of Justice. This creates an interesting and complex environment in which to work where we agree our priorities with the senior judiciary and receive our funding to deliver them from the Ministry of Justice. The Judicial Office has been through a period of significant growth resulting from an expansion of our remit and responsibilities.

See JO staff talk about working here: https://design102.wistia.com/medias/uhgtmbtnlv

Overview of the team

The Judicial College is part of the Judicial Office ─ a unique part of the Civil Service, independent from government and dedicated to supporting the judiciary and promoting and safeguarding judicial independence to maintain confidence in the rule of law. The College supports the Lady Chief Justice, Senior President of Tribunals and the Chief Coroner to fulfil their statutory responsibilities for training the judiciary in an evolving justice system. We support the judicial leadership of the College to set strategic direction and advise on the design and delivery of the training programme. We deliver around 1800 courses to around 25,000 office holders every year. We aim to be a world leader in judicial education.

For more information see:

www.judiciary.uk and https://www.linkedin.com/company/judicial-office/

Working with the College Board, the Judicial College supports these senior members of the judiciary in setting the direction for training and ensuring the College has the right support in place to provide advice on the design and delivery of training, innovative digital systems to support delivery and that seminars are well organised. Our purpose is to strengthen the rule of law and improve the administration of justice through delivery of essential training for the judiciary in courts and tribunals, as well as a framework of training for magistrates.

The Judicial College Learning Team plays an integral part in supporting the training programme and judicial office holder access to resources through our digital learning platform, Judicial College Learning (JCL) which is a Totara based platform. The team works closely with colleagues across the College, Digital Services and judicial stakeholders to ensure the system meets user needs, identify improvements, develop new functionality and make the best use of data held on the system. The team serves as the central coordination point for all matters related to the JCL, including content held on the platform, the governance around the system and its content, using feedback to make improvements and deal with any emerging issues relating to functionality, content and date.

In addition to the management of the digital platform, the JCL team plays a key role in coordinating and management of future developments to the system to meet business and user needs and new design principles. The team lead on project management, stakeholder engagement and change management. This includes developing and delivering guidance and training to both staff and the judiciary on how to use the system where changes are made. In managing content on the system and functionality, the team oversee the design, layout and content held on the system to ensure that users have the best possible experience, and that features, and content are accessible.

Hybrid Working Requirement
This is standardised wording and cannot be amended.

This position is eligible for hybrid working (current minimum requirement for time spent at base location is 60%, which is subject to business requirements).

Summary of the role

As a Content Administrator, you will play a key role in ensuring the smooth operation of our digital learning platform, Judicial College Learning (JCL). You will be responsible for managing content, supporting users, assisting and participating in the delivery of projects, and contributing to the ongoing development of our platform. This position offers an exciting blend of technical skills, creativity, and stakeholder management.

Responsibilities,Activities & Duties:

• Assist in the implementation of new features and improvements to the JCL platform.
• Manage user accounts, permissions, and access to various learning resources.
• Monitor system performance and assist in troubleshooting technical issues.
• Maintain reports on accessibility and user engagement
• Provide first-line support to JCL users, addressing queries, resolving and escalating issues promptly.
• Assist with the development and delivery of training sessions and user guides on using the JCL platform effectively.
• Support the build and launch of the College annual training prospectus and booking system on the digital platform ensuring all content is accurate and accessible to end users.
• Contribute to and support various ad-hoc projects as they arise, ensuring project aims are achieved and timelines are met.
• Participate in stakeholder user group meetings, taking minutes and actioning follow-up tasks.
• Build and maintain effective working relationships across the Judicial College.

Essential Knowledge, Experience and Skills

• Strong IT skills, particularly in database management, Excel, and Word.
• Ability to build effective working relationships with a range of stakeholders and work as part of a team.
• High level of accuracy and attention to detail.
• Excellent written and verbal communication skills.

Desirable Knowledge, Experience and Skills

• Experience using management systems (Learning Management System LMS or Content Management System CMS).

Behaviours (for Recruitment/Success Profiles):

Managing a Quality Service
Working Together
Delivering at Pace
Making Effective Decisions

Assessment process at application

For the application process, we will assess your statement of suitability based on the criteria listed in the “essential knowledge” section along with the behaviours. Please include at least one of the outlined behaviours in your statement of suitability.
Assessment process at interview For the interview, we will assess you against the full set of behaviours along with criteria listed in the “essential knowledge” section. Please prepare examples for each behaviour if you are invited to interview.

Security clearance required:

Select one of the below.
(this will be determined by the location)
- DBS
- CTC
- SC
- DV
Please note:
Central Government policy dictates that applicants for National Security Clearance must be a resident in the UK for these minimum periods:
- CTC - 3 years
- SC - 5 years
- DV - 10 years

CTC

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles: All successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity).

For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended).

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.

All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Eligibility

Staff on fixed term appointments must have been recruited through fair and open competition.

Vacancies advertised “cross-government” are only open to all Civil Service employees and employees of accredited non-departmental public bodies (NDPBs) who were appointed on merit following a fair and open competition; or were appointed to a permanent post through an exception in the Civil Service Commissioners' rules.

Support

• A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
• Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
• For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
• Paid paternity, adoption and maternity leave.
• Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

• To Transformative Business Services (0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk);
• To Ministry of Justice Resourcing team (resourcing-management-office@justice.gov.uk);
• To the Civil Service Commission (details available here)

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.

For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

Reserve list

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

Contact Information

MoJ:

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference 22094

HMPPS

If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference 22094

Job Description Attachment

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Application form stage assessments

Behaviours

Behaviours Application Form Question Word Limit

250

Making Effective Decisions

Working Together

Managing a Quality Service

Delivering at Pace

Experience

We will assess your experience for this role via the following methods

CV or Work History, Statement of Suitability

Evidence of Experience

CV or Work History, Statement of Suitability

Interview stage assessments

Interview Dates

Expected w/c 28th October 2026

Behaviours

Making Effective Decisions

Working Together

Managing a Quality Service

Delivering at Pace

Strengths

Strengths will be assessed but these are not shared in advance. To learn more about Strengths and how they are assessed please click here.

Level of security checks required

Counter Terrorism Check (CTC)

Use of Artificial Intelligence (Al)

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.