Customer Experience Executive
- K Raheja Corp
- Visakhapatnam, India
- INR 350,000 – INR 500,000
JD – Customer Experience Executive
- This position acts as an interface between the mall management and the internal & external customers.
- Managing the entire day to day functioning of the mall
- Incharge & supervision of Information Desk, Food Court, Parking Management, Security, House Keeping, Maintenance etc.
- Co-ordination with other departments of the mall to ensure smooth operations.
- To check with daily mall report and department reports
- Shall devise systems and procedures to ensure customer’s delight.
- Introduce measures & facilities in the mall to improve customer experience.
- Dealing with issues and responding to complaints & grievances.
- Thorough Mall round for cleaning & ensuring the upkeep of mall
- Loyalty enrollment & registration along with GV and gifts trackers
- Handling promotional activities
- Kitchen Audit
- Retail Store Audit
- Data management with respect to footfall / vehicle counts etc.
- Oversee the working of other operations sections/ activities like Horticulture / Pest Control / Food Sampling / R & R / Agency staff onboarding / agency attendance
- Lost and Found Management
Skills
- Customer Relationship Management
- Complaint Resolution
- Facility Operations
- Vendor Coordination
- Data Management
- Retail Operations
- Team Coordination
