Counter & Customer Service

Position: Counter & Customer Service

Job Summary:

We are currently seeking a highly motivated and customer-oriented individual to join our team as a Counter & Customer Service representative. The ideal candidate will be responsible for handling all cash transactions, providing excellent customer service, and assisting with various tasks in the store.

Duties & Responsibilities:

• Greet customers and provide professional, efficient service

• Ensure accurate cash reconciliation and daily transaction record

• Handle customer requests and complaints and follow up on their resolution

• Coordinate with branches, warehouse, accounting, logistics and service teams.

• Follow up on customer orders, deliveries, returns and service requests

• Maintain accurate customer and transaction records

• Accept and process customer payments, ensuring prices and quantities are accurate and receipts are issued for every transaction.

• Process refunds, exchanges, and returned goods in accordance with company procedures

• Handle credit facilities and related customer transactions while ensuring proper documentation and compliance with company policies

• Follow up on customer deliveries, ensuring goods are delivered according to the agreed schedule and address

• Follow up on clients service status

• Monitor monthly requirements for branch supplies and place orders as needed

• Support colleagues across branches or departments whenever required

• Perform other duties as assigned by the branch manager

Qualifications:

• High school diploma or equivalent

• Previous experience in cashiering, customer service, or retail operations

• Strong communication and interpersonal skills

• Excellent customer service skills

• good numerical and organizational skills wit high attention to detail

• Good computer and system skills

• Attention to detail and ability to multitask

• Must be able to work flexible hours

-Ability to work in a fast paced environment