Head of Operations
- Hayleys
- Sri Lanka
- LKR 4,000,000 – LKR 6,000,000
Job location - Colombo
Job Responsibilities
- Provide strategic leadership to departmental managers and supervisors, ensuring operational activities align with organizational goals and priorities.
- Oversee Hub, Transport, Customer Service, Head Office, and Branch Operations to ensure efficient service delivery and achievement of customer and delivery targets.
- Monitor KPIs and operational performance, driving process improvements, cost-saving initiatives, quality enhancements, and operational excellence.
- Collaborate with Sales, Marketing, and Finance to forecast demand, plan resources and delivery schedules, manage budgets, and optimize costs and profitability.
- Ensure compliance and business representation by maintaining regulatory, industry, and safety standards while representing the organization in external forums, industry events, and partnerships.
Candidate Profile
- Bachelor’s degree or equivalent professional qualification
- Excellent command of the English and Sinhala language
- Minimum 3 years’ experience in similar capacity preferably in Logistics industry
- Computer literacy with knowledge of MS office packages
- Good customer relationships and problem-solving skills.
Skills
- Operations Management
- Logistics
- Strategic Planning
- Budget Management
- KPI Monitoring
- Customer Relationship Management
- MS Office
