Customer Care Specialist

Company Description

Do you want to contribute to projects changing the meaning of energy consumption in the Baltics and beyond? Ignitis is a part of the Ignitis Group – a renewables-focused integrated utility. Our purpose is to create a 100% green and secure energy ecosystem for current and future generations. Ignitis offers advanced energy solutions and services to both private and business clients, enabling effective energy management, consumption, and production. The electric vehicle quick-charge network, Ignitis ON, significantly contributes to sustainable mobility in the Baltics. Simultaneously, the platform eparkai.lt opens the door for everyone to become a green electric power producer. We supply power and natural gas to 1.5 million customers in Lithuania and, through our operations in Latvia, Estonia, Finland, and Poland, we are accelerating the development of green energy throughout the wider Baltic region.

www.ignitis.lv

Job Description

We are looking for a colleague, who would join the professional, active, courageous, cool team of Ignitis Latvija and help us take care of renewable energy, energy efficiency challenges. If that speaks to you, we’d be happy to welcome you to our team!

Important: This role is offered on a fixed-term basis for approximately 6-7 months as maternity leave cover. While the position is temporary, future opportunities within the company may arise depending on business needs and available roles.

You can find the job advertisement in Latvian here: https://smrtr.io/BNHnJ

Take YOUR part in #EnergySmart!

You will contribute to the creation of a green and secure energy ecosystem by:

• Providing excellent customer care
• Handling a variety of pre-sales and post-sales service functions
• Assisting the sales team
• Answering customer inquiries and maintaining customer relationships
• Preparing documentation for public tenders
• Managing the invoicing process
• Managing debtor-related processes

Qualifications

• 2+ years of customer care experience
• Proficiency in MS Office applications (Excel, Word)
• Excellent verbal and written communication skills in Latvian and English, as this role involves regular communication with international colleagues and partners
• Experience in preparing documentation for public tenders would be considered an advantage
• Ability to manage multiple tasks in a fast-paced environment, both independently and as part of a team
• An accurate, open-minded, and responsible personality

Additional Information

• Additional paid days for health improvement, short-term illness, volunteering, and accumulated work experience
• A hybrid work model (3+2) and flexible working hours
• Internal career opportunities
• Extensive learning and qualification enhancement programs
• Mentorship-based culture designed to facilitate meaningful and value-driven work
• Take part in an unfolding energy transformation process to create a 100% green and secure energy ecosystem for both current and future generations

Join a growing and increasingly international team of energy smart people united by a common purpose. We all play our part in creating a 100 % secure and green energy ecosystem for current and future generations.

And the way to achieve this is certainly not to wait for the perfect moment. We believe that the power to act comes from the charge we bring to our work every day. United by purpose. Owning the challenge. Passion for reinvention. Pursuing excellence. These are our mindsets. Together, they yield the energy that drives everything we do. The energy generated by our choices. If you are guided by the same mindsets – we look forward to welcoming you to our team!

As we pursue our strategic goals to increase gender balance in Ignitis Group, we are indicating “f/m/d” next to job titles, meaning we welcome candidates of all genders – female, male or diverse.

Ignitis Group ensures equal opportunities. We welcome all applicants and do not discriminate against race, religion, gender, sexual orientation or gender identity, age, disability or other personal traits unrelated to work obligations.