Front Office Manager

Location Overview

Join our team at Aman Sveti Stefan and become a part of one of Montenegro’s most iconic destinations. Famed for its outstanding natural beauty, the resort comprises the tiny islet of Sveti Stefan and Villa Miločer, the former residence of Queen Marija Karađorđević overlooking a pink sand beach. Here, Aman’s team deliver world-renowned hospitality across Villa Miločer’s suites and the island’s 15th-century stone cottages – a naturally inspiring and historically captivating place to work.

The Front Office Manager will:

• Report to duty punctually wearing the correct uniform, clean and well pressed, according to the grooming standards of the hotel.
• Manage the Front Office Department within budgetary guidelines.
• Prepare and control the duty roster for the Front Office guaranteeing quality as well as considering the highest personnel cost efficiency while effectively managing staff holidays and lieu days.
• Oversee all labour cost controls within budget limits and occupancy variances to maximize productivity.
• Together with HR conduct interviews with future employees.
• Train and induct new F.O. staff members.
• Identify training needs, develop and manage performance.
• Approve training plan of all Front Office sub-departments and follow-up to ensure compliance and efficiency of training activities.
• Supervise all Reception and Concierge operational tasks.
• Check in the arriving guests and check out the departing guests in a friendly and caring manner according to the standards.
• Handle customers’ complaints and take corrective action.
• Assist guests in their requests and answer all their emails or phone calls.
• Re-evaluate work flows to improve and optimise organisation.
• Implement and evaluate procedures and policies; verify adherence to operating standards.
• Encourage upselling.
• Check room assignement, arriving and departing rooms daily.
• Detailed hotel product knowledge, up-to-date with arrivals & events within the hotel and the destination.
• Conduct daily walk throughs to ensure quality standards and to maintain high visibility with guests and employees
• Conduct appraisal of the team members.
• Attend and contribute to morning meetings and operational meetings and share latest information with the team.
• To carry out Duty Manager functions when required.
• Perform site inspections for both guests and external visitors.
• Provide all the reports as requested by hotel management/Corporate Office.
• Verify and sign purchase orders for Front Office.