IT Helpdesk Associate

This is usAt Avenga, we believe that human creativity empowers technology that matters. Operating globally, our 6000+ specialists provide a full spectrum of services, including business and tech advisory, enterprise solutions, CX, UX and Ul design, managed services, product development, and software development.
This is you

• Bachelor's Degree in Accounting, Finance, or related field.
• 1-3 years of cash applications experience.
• Excellent verbal and written client-facing communication skills.
• Strong computer skills, particularly MS Excel, PowerPoint, and Word.
• Ability to work well with others in a fast-paced environment.
• Experience in a Software as a Service environment is a plus.
• High level of familiarity with Intacct, Stripe, Paya, Braintree, ZenDesk and Salesforce is a plus

This is your role

• Maintain accurate and up-to-date records of customer's AR balances, including payment and credit applications.
• Accurately process daily ACH payments/check deposits from customers, reconciling daily entries for any variances detected.
• Posting/applying payments and updating information in daily bank reports spreadsheet.
• Reach out to customers to obtain payment remittances, clarify remittance instructions and cash application questions, or follow up on failed payments if necessary.
• Monitoring email and Zendesk to respond to various clients' inquiries and sending clients requested banking information.
• Assist in the Collections process overall, including adhoc requests.
• Review AR aging and investigate unapplied credits.
• Maintain detailed listing of unapplied funds and investigate old balances.

At Avenga, everyone matters. We provide equal opportunities in recruitment, career development, and leadership, regardless of race, ethnicity, gender identity, sexual orientation, disability, age, religion, or any other characteristic. We are committed to fostering a work environment where our diverse community of employees, candidates, and business partners actively shapes our growth. By bringing together people from different backgrounds and experiences, we build a workplace where everyone feels free to be themselves while honoring the boundaries of others.