Operational Risk Manager

MeDirect is a Maltese digital bank, founded in 2004, with over 180,000 clients and operations in Malta and Belgium. We offer a wide range of financial services to both retail and corporate clients, including daily banking, savings, and corporate services.

We are always on the lookout for determined and hard-working individuals who are eager to take the next step in their career. At MeDirect, we strive to provide an exceptional employment experience, fostering growth, collaboration, and innovation.

Role Overview

Welcome to be part of the Operational Risk Function in a fast growing, dynamic and entrepreneurial bank! The successful candidate will play a key role in operating and advancing the Operational Risk Framework across MeDirect.

This is an exciting opportunity for a forward-thinking risk professional with a go-getter attitude who is passionate about operational risk, DORA, AI governance, incident management and the use of automation and AI-driven solutions to enhance risk management.

The selected candidate should be willing to relocate to the specified job location.

Key Responsibilities

• Lead and facilitate Risk & Control Self-Assessments (RCSAs) across business functions
• Maintain and operate the incident management framework
• Investigate operational risk events and ICT-related incidents, ensuring robust root cause analysis and lessons learned reviews
• Monitor and challenge the timely implementation of remediation and control improvement actions.
• Support the ongoing development of the Bank's DORA framework, including ICT risk, incident management, resilience testing and third-party risk oversight
• Contribute to the Bank's AI governance framework and support compliance with AI-related regulatory requirements
• Identify opportunities to leverage automation, data analytics and AI-enabled agents to enhance risk monitoring, reporting and control effectiveness
• Develop and maintain risk reporting, key risk indicators and management information for senior management and governance forums
• Partner closely with stakeholders across all business, technology and support functions to promote a strong risk culture and effective risk management practices

Requirements & Qualifications

• Proven experience in Operational Risk or a related discipline within financial services
• Strong knowledge of Operational Risk Management, RCSAs, incident management, root cause analysis and control testing
• Good understanding of DORA, ICT risk management and operational resilience requirements
• Exposure to AI governance, AI risk management or emerging technology risks is a definitive advantage
• Strong analytical, communication and problem-solving skills
• Excellent stakeholder management skills with the ability to influence and collaborate effectively across all levels of the organisation
• Demonstrated interest in innovation, automation and the use of technology to improve risk management outcomes. A fintech background is advantageous
• Relevant degree and/or professional risk, audit, technology or resilience qualifications would be considered an asset