Manager, Regional Procurement – Maldives

HSM customers benefit from our rigorous sourcing events, negotiated commercial terms, leading-edge technology, and dedicated global supply chain expertise, backed by the Hilton performance engine and $16B (USD) in purchasing power through partnerships with over 4,100 suppliers across 153 markets.

HSM has transformed how supply chain and procurement add value to the hospitality industry and is a strong partner to all our brands, helping influence and drive programs with unique and distinctive products and services. HSM is proud of its diverse and talented team members around the world who also give back to the community by supporting aggressive sustainability, supplier diversity, and responsible sourcing goals.

HOW YOU WILL MAKE AN IMPACT

Your role is important, and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

The Manager, Regional Procurement – Maldives, will be responsible for the planning, organizing, directing, and controlling of the procurement and supply management functions for all operational products and services, for all Hilton-managed and HSM Customer (franchised & third-party) properties located within the Maldives, and any other countries or territories in the region at the direction of HSM.

He/she will also ensure the established level of quality products and services is purchased at the best value, following Total Cost of Ownership (TCO) principles, while adhering to Hilton brand standards and operating procedures, and working with the APAC HSM support teams to achieve these aims.

What you will take ownership of:

Procurement transformation and strategy

• Embrace and lead the transition from a decentralized, hotel-based purchasing model to a formal and centralized purchasing framework.
• Adopt and execute Hilton Supply Management (HSM) strategies and procedures.
• Contribute to central structure implementation through adaptations to a streamlined P2P system, creation of SOPs, Team Member coaching & development, and stakeholder education
• Execute spend analysis to drive strategic sourcing requirements, propose annual procurement plans for the region and work with key stakeholders to align objectives and gain buy-in.
• Rationalize and standardize SKUs (products), categories, suppliers and service providers to leverage scale across portfolio and develop master catalogs.
• Develop new programs and/or renegotiate existing programs and distribution channels with suppliers and/or manufacturers, utilizing cross-functional teams whenever applicable.
• Effectively manage RFx / projects in a structured and organized fashion. Drive and/or participate in cross-functional procurement initiatives that add value for key stakeholders in operations or finance.
• Increase HSM spend influence, undertaking ad-hoc procurement requirements and special projects as agreed from time to time with Director, HSM Field Operations – SEA.
• Assimilate, develop, and execute HSM’s revenue-generation strategy (GPO), assist in prospecting third-party hotels when required, and build successful business relationships with the APAC and SEA Customer Engagement teams. Support the Customer Engagement team with insights and benchmarking.

Operations support and operational effectiveness

• Provide operational support to any hotel purchasing teams based in the region and provide guidance as required to hotel-based resources across the region. Perform periodic operational reviews of the purchasing function.
• Maintain awareness of supplier, market, and logistics risks that may impact program effectiveness and continuity of supply across the region, and work with Operations teams and suppliers to support mitigation where required.
• Research product availability, pricing, specifications, and product usage requirements and/or recommendations. Communicate this information to hotel purchasing teams and other hotel departments regularly.
• Provide pre-opening support to new hotels to ensure that Brand Standards are met and that hotels participate in HSM programs, as required.
• Perform field visits and conduct operational reviews of the purchasing function at regional and hotel levels where necessary and implement new processes where appropriate.

Supplier performance and commercial management

• Maintain records of supplier performance and hold meetings with key suppliers and stakeholders to address issues and to improve quality and delivery standards.
• Coordinate, conduct and participate in meetings and discussions between suppliers and/or supplier representatives and corporate staff concerning subjects other than normal price, delivery, or quality negotiations (i.e., value analysis or engineering, new methods, techniques, and processes).

Brand, ESG and program execution

• Execute Hilton and HSM procurement-related Brand and ESG priorities and commitments, with particular focus on ‘Customer Promise’ work.
• Manage and implement HSM regional or global procurement programs to ensure that these programs have an operational, legal, and financial relevance for the market
• Track compliance and identify hotels that are not following established purchasing and supply programs and/or specifications.
• Collaborate with HSM colleagues on Asia Pacific initiatives.

Systems, tools and data management

• Collaborate with HSM Strategy, Planning and Insights team (SPI) and Procurement Applications teams to ensure all procurement tools (such as BirchStreet, MBT Check, SmartSpend, CDAT and others) are implemented and maintained where possible to their full productivity.
• Master Procure-to-Pay system administration to maximize its potential in streamlining purchasing operations, including data standardization, digital tender management, and effective reporting.
• Maintain best-in-class reporting processes and resources that can contribute to strengthening interactions with Hilton leadership, stakeholders, and the owner community
• Effectively centralize and manage supplier contracts and product data, inclusive of catalog content, product specifications, photographs and descriptions, pricing, and file retention.

Stakeholder engagement and ways of working

• Maintain a high customer service focus by approaching your job with the stakeholders/customers always in mind and being proactive in a timely manner towards their needs and requests of stakeholders/customers.
• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with colleagues.
• Be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge to improve your personal performance.
• Be flexible, responding quickly and positively to changing requirements, including the performance of any tasks requested of you.
• Maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
• Contribute ideas and suggestions to enhance operational/environmental procedures in hotels.
• Actively promote the services and facilities of the Hilton Hotels to stakeholders and suppliers of the Hotels

WHY YOU’LL BE A GREAT FIT

Success in this role will demonstrate itself through the following attributes and skills:

• Ability to self-motivate / self-starter who is used to autonomous working whilst being able to deliver against set KPI’s
• Ability to analyze departmental and external data quickly and efficiently to make decisions.
• Ability to take initiative to identify and prioritize to fulfill responsibilities in keeping with core strategic goals.
• Strong problem-solving skills, including ability to effectively address any issue in collaboration with others as appropriate; ability to proactively identify and prevent potential problems; ability to develop problem-solving skills among direct reports and other team members as appropriate.
• Ability to advocate and implement professional development for self, including capability to work with peers and other resources to provide development and mentoring opportunities; includes adherence to the organization’s standards for performance feedback.
• Ability to evaluate and identify opportunities from a strategic perspective, including ability to develop, prioritize, and implement plans to meet the organization’s core strategic goals.
• Proficiency in Excel is essential, as well as other Microsoft 365 tools.
• Excellent written and verbal communication skills, including the ability to explain analytical topics to others.
• Strong interpersonal and relationship-building skills. Ability to build rapport quickly at all levels of the business, including senior management and owners.

You have these minimum qualifications:

• Associate Degree / College Diploma or at least 6 years of work experience within the hospitality industry, with a minimum of 3 years in a managerial role.
• Proven working experience as a Purchasing Manager or Director in a hospitality environment.
• Excellent numeracy and a strong working knowledge of Microsoft Excel
• Proficient in reading quotations, analyzing bids, writing instructions for bidders, and communicating with co-workers and suppliers
• Understanding and knowledge of total cost of ownership (TCO) principles
• Possess good written and spoken communication skills (English), a high EQ and the ability to form strong relationships across all levels of the business, including with hotel GMs and Hilton SEA regional teams
• Ability to travel as required where a virtual method is not appropriate – potentially up to 40% in region

It would be useful if you have:

• Procurement or Hospitality-related degree
• Hotel industry experience preferred
• Proven working experience as National Procurement Manager or Director, Cluster Purchasing Manager and/or experience in clustering purchasing across multiple sites
• Strong knowledge of food, beverage, and operating supply products
• Master Supply Agreement development
• Advanced knowledge of Microsoft Excel (e.g., VLOOKUP, IF, INDEX, MATCH, Pivot Tables, VBA, Macros etc.)

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests - we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay - we’re a great place to work.