Administrator, Housekeeping (Seasonal)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Shimmering in azure Indian Ocean, fringed with white powder sands and vibrant coral reef, One&Only Reethi Rah is a beautiful and rare place that creates magically unscripted stories for the world’s most discerning and remarkable guests. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

JOB SUMMARY
The Housekeeping Administrator ensures that all assigned duties are carried out daily promptly, and coordinates calls received within the department ensuring proper recording and follow-up by the policies and procedures set by One and Only and Reethi Rah. Also ensures that all guest requests are met on time and proper records are maintained daily.

KEY DUTIES AND RESPONSIBILITIES
• Communicate with the Front Office and Butler to ensure the correct villas are allocated and blocked accordingly.
• Ensures all Seniors & Housekeeping colleagues are informed of any emergency and regular updates.
• Allocate any requests to the appropriate colleague and follow up to ensure the request has been completed.
• Maintain records of all guest loan items and ensure the colleagues collect back all possible items on the corresponding date of departure.
• Keeps accurate records in an organized manner that other colleagues can find easily when required, in all forms such as computers, files, etc.
• Assists with inventories and tabulations promptly.
• Ensure all the maintenance (villa defects) are received and entered into the system (Alice) and follow up with the Engineering Department.
• Follow up with Housekeeping Team Leaders to ensure villas are ready for the arrival of guests and preferences e.g., extra bed, pillow selection, etc. have been placed accordingly and update status from opera and communicate from office and butler if required.
• Prepares daily task assignments for Villa Valets for both morning and evening service, and daily reports for leaders to be posted in the Official Viber group.
• Prepares monthly attendance report and updates Fusion for all colleagues of Housekeeping.
• Prepare monthly flower cross charge and sold flower report.
• Ensure all Kids and VIP amenities are prepared one day in advance.
• Ensure Housekeeping Stores are adequately stocked with Villa amenities, supplies, cleaning supplies, gifts, VIP amenities, special amenities, Kids amenities, and other operating supplies.
• Check the pantry stock with help from the Runner or Team Leaders Prepare store requisitions and distribute the goods to pantries as per the stock list through the runner. Inform the Manager, Housekeeping, or Executive Housekeeper of items needed to issue purchase requests when the stocks are below par levels in housekeeping stores.
• To record and maintain a logbook of breakage and loss and prepare monthly summary sheets for the Executive Housekeeper and Finance Department.
• Maintains all Administration Forms at the stock level e.g., change duty roster form, boat pass, etc.
• Maintain a diary to follow service schedules/appointments for follow-up.
• Update the florist with all the flower requests for preparing flower orders and flower requests on time.
• Summarizing training reports for the department at every month's end and send to Learning & Development.
• To assist in maintaining housekeeping employee record files keeping all information confidential and ensuring that it is filed accordingly, and file cabinets are locked.
• Maintain a sense of urgency in all assigned tasks.
• If we receive minibar updates from the F&B department, ensure it has been handed over to the Team Leaders or Villa Valet and ensure to keep a record of updates till it is completed in all villas.
• Assist in other administrative duties assigned by the Manager, Housekeeping / Executive Housekeeper.
• Do the daily boat booking as recorded in the boat booking list and if bookings are not available as per the colleague's request on the system inform the colleague about unavailability or note it down on the booking sheet.
• Attends and participates in team events.
• Must demonstrate excellent attendance and punctuality.
• Participates in required training related to the job.
• To effectively communicate and maintain a favorable working relationship with colleges at all levels.
• Always Ensure a professional attitude towards guests and colleagues.
• Always Ensure to meet the Grooming and Hygiene policy of One&Only Reethi Rah when in uniform.

SKILL EXPERIENCE & EDUCATIONAL REQUIREMENT
• Must be of Grade 12 or A level standard educated. (Be Fluent in Spoken & Written English, any other foreign language is a plus factor)
• Hospitality graduates have an advantage.
• Must have good knowledge of computer operation (including software such as Excel, word, and PMS)
• Must be skilled in performing the job of Office Administrator and housekeeping.
• Must have a minimum of 2 years of job experience in housekeeping operation and understand the overall operation of Housekeeping.
• Guest Driven
• Team player
• Flawless Communicator
• Passionate
• Well Organized
• Luxury Service
• Detail Oriented

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.