Order Taker (In-Villa Dining)

Company Description

Kuredhivaru Resort and Spa is a tropical oasis nestled in the Noonu atoll within 45 minutes seaplane journey from Male International Airport.

The live and colorful house reef, the white sand beach and picture-perfect scenes make the resort as an ultimate beach holiday destination for both thrill seekers and leisure lovers.

Each of our 105 villas boast a private pool, cozy terrace and direct access to the ocean. The contemporary and eco-friendly design of the villas offer our guests a comfortable accommodation and laid-back resort experience.

Job Description

• Answer in-room dining calls promptly and courteously
• Take and accurately record guest food and beverage orders
• Confirm room numbers, order details and special requests
• Assist guests with menu selections and provide recommendations
• Explain menu items, ingredients and available options when required
• Enter orders accurately into the POS system
• Communicate dietary requirements and allergies to the kitchen team
• Coordinate with kitchen and service teams to ensure timely order delivery
• Follow up on orders to ensure guest satisfaction
• Handle guest inquiries, requests and complaints professionally
• Promote additional food and beverage items where appropriate
• Maintain accurate order records and guest preferences
• Follow hotel service, hygiene and safety standards
• Maintain a professional and friendly telephone manner

Qualifications

• Previous experience in in-room dining, room service, food and beverage or a similar hotel role
• Good knowledge of food and beverage products and service standards
• Excellent verbal and telephone communication skills
• Good English communication skills
• Basic computer and POS system knowledge
• Strong customer service and interpersonal skills
• Excellent attention to detail and order accuracy
• Ability to work effectively under pressure in a fast-paced environment
• Professional appearance and positive attitude
• Ability to work flexible shifts, weekends and public holidays
• Additional language skills are an advantage

Additional Information

• Attractive tax free salary package
• Monthly service charge earnings
• Comprehensive health insurance coverage
• Annual paid leave with return flight ticket
• Accommodation, meals, uniforms, and additional employee perks