Senior Card Specialist

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To provide technical support and troubleshooting, at a country level, for key software applications, including core banking and integration systems. Support the planning of support activities to help optimise performance, security, and reliability. Resolve incidents within MTTR targets, assist with system upgrades, and implement standard improvements. Monitor application performance, support security efforts, and contribute to existing support frameworks to ensure stability and efficiency.

Qualifications

Bachelor of Information Technology or related

Experience

• 5 years: experience in supporting applications, preferably within banking, financial services, or a similar industry. Experience with core banking systems, peripheral applications, and integration platforms such as ESB or middleware solutions.
• Experience in managing incidents, troubleshooting, and resolving technical issues within defined SLAs and MTTR targets. Some experience in supporting application upgrades, patches, and releases.

Behavioural Competencies:

• Examining Information
• Following Procedures
• Interpreting Data
• Producing Output
• Upholding Standards

Technical Competencies:

• Data Integrity
• Data Management (Administration)
• Product and Services Knowledge
• Project Management
• Reconciling Financial Records

Additional Information

Key Focus Areas:

• Review technical specifications for changes affecting the in-country core banking, pricing, and integration systems. Verify analysts accurately incorporate requirements, ensuring that documentation adheres to standards for system integrity and alignment with business needs.
• Collaborate with business and systems analysts to document specifications for new systems and updates to existing systems, ensuring that technical specifications align with the business's actual needs and goals.
• Provide technical insights on the potential impact of proposed changes on existing systems, functionality, and interfaces, reporting to senior team members.
• Support the local testing and deployment of new functionalities and changes by ensuring test environments closely mirror production, to identify potential issues that might only arise in a production-like setting.
• Support the execution of daily, monthly, and annual data loads into interfacing systems and the main data centre, review error logs, and resolve data transfer issues. Provide standby support during application maintenance and changes, ensuring response to issues during production transfers to minimise downtime and maintain system integrity.