Team Lead, Collections
- Renmoney
- Lagos
- NGN 6,000,000 – NGN 9,000,000
·
The leadership, management, and control of collections on all overdue and delinquent accounts on a month-to- month basis to ensure 100% achievement of agreed benchmark on collections.
·
To maximize the collections rate in a prudent, cost-effective manner to ensure efficiency and effectiveness of collections.
·
Ensure achievement of monthly telephone collections targets through guidance and coaching of the telephone collectors.
·
Conduct monthly performance appraisal sessions with direct reports in line with stipulated career and performance management policies and procedures.
·
To assist with escalations and customer service gaps where necessary.
Requirements
- Required: Minimum of 3 years’ experience in collections, with advanced knowledge of collections procedures and best practices.
- Preferred: Call center experience an advantage
Benefits
You’ll
receive
competitive
compensation
and
work
with
amazing
people.
You’ll
work
in
a
beautiful
environment
with
a
flat
structure
and
solve
complex,
real-world
challenges.
Skills
- Collections Management
- telephone collections
- Team Leadership
- Performance Management
- Coaching and Development
- Customer Service
- Escalation Handling
