Operations Manager Patient Transfer Services

Company Description

Ko wai mātou - About us:

Hato Hone St John has been serving New Zealanders since 1885. Today, we have nearly 12,000 kaimahi working across Aotearoa to enhance the health and wellbeing of our communities. From responding to 111 calls to supporting people to stay healthy through health education, access and monitoring, we make a life-changing difference every day.

Job Description

He aha te tūranga - About the role:

The Health Services Operations Manager is responsible for delivering operational excellence across Health Services and Patient Transfer Services within a defined geographical area. Reporting to the National Operations Manager Patient Transfer Services, the role ensures strategic goals and contractual obligations are met through strong leadership, stakeholder engagement, resource management, and a commitment to continuous improvement.

The manager leads and supports staff performance and development, oversees roster planning and service delivery, fosters collaborative relationships with both internal teams and external partners, and contributes to business continuity planning. The position also plays a key role in embedding Te Tiriti o Waitangi principles and promoting health, safety, and wellbeing initiatives.

Qualifications

Ko wai koe - About you:

We are seeking a strong team player with proven abilities to manage numerous and often competing priorities. A role model with a can-do attitude focused on achieving great results. Positive flexibility and willingness to go that extra mile to meet the requirements of the role would go a long way.

To be successful in this role, you must demonstrate:

• Ability to focus on operational detail and execute strategy
• Skills and experience in achieving operational goals and performance plans
• Ability to successfully motivate and inspire others
• Build and maintain positive internal and external stakeholder relationships
• Experience and ability to foster a positive open work culture across the organisation

Additional Information

Me pēhea te tuku tono - How to apply

Click “I’m interested” before applications close on Sunday 20th September 2026

For further information please contact Nik Canoville via email at nikki.canoville@stjohn.org.nz or call on 03 353 7110 x 3345 or email nikki.canoville@stjohn.org.nz for a confidential discussion.

At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs.

E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rereketanga o ia tāngata ki te haramai. E āwhinatia e mātou i ngā whakaaro rereke, kia mahi pai i roto i ngā hāpori katoa. Ko ta mātou nei haepapa, kia hangaia tātahi āhuru mōwai mā tātou, kia mahi haumaru ai.

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process.

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.