Customer Services and Recovery Officer

About ACE Properties

ACE Properties is a dynamic and growing real estate organization committed to delivering reliable property solutions and exceptional customer service. With a strong focus on transparency, professionalism, and client satisfaction, ACE Properties has established itself as a trusted name in the real estate sector.

The company proudly manages and markets its flagship projects, Dream City Kharian and Canal City Sarai Alamgir, which are designed to offer modern living standards, prime locations, and excellent investment opportunities. Through these developments, ACE Properties aims to provide secure, well-planned communities that meet the evolving needs of both homeowners and investors.

Job Title: Customer Support & Recovery Officer

Job Summary:

ACE Properties is seeking a motivated and detail-oriented individual to join our team as a Customer Support & Recovery Assistant. This role involves handling customer interactions, maintaining records, supporting payment tracking, and assisting the recovery team in follow-ups. Fresh graduates with strong communication and organizational skills are encouraged to apply.

Key Responsibilities

Administrative & Record Management

• Assist in file issuance and document handling
• Perform basic data entry and update records in the system
• Maintain organized physical and digital records
• Scan, digitize, and properly file documents
• Maintain records of all submitted documents

Payments & Accounts Support

• Receive and record cash payments under supervision
• Assist in tracking bank transfers, cheques, and drafts
• Coordinate with the accounts team for payment verification
• Help prepare payment receipts and adjustment slips

Customer Handling & Communication

• Attend to clients and respond to basic queries
• Handle customer calls and messages professionally
• Escalate complex issues to senior staff
• Maintain positive relationships with clients and dealers

Recovery & Follow-ups

• Support the recovery team in follow-up calls and reminders
• Send payment reminders via calls, SMS, or WhatsApp
• Update recovery records and client follow-up status

Documentation & Reporting

• Assist clients in filling forms and completing basic documentation
• Collect and organize required documents
• Forward cases to senior team members for processing
• Prepare simple daily activity reports for the supervisor

Requirements

• Minimum Bachelor’s degree (B.Com, BBA, or equivalent)
• Fresh graduates are encouraged to apply (Male candidates only)
• Good communication skills in Urdu and basic English
• Basic computer knowledge (MS Excel, Word, data entry)
• Ability to handle customers professionally
• Strong organizational and record-keeping skills
• Basic understanding of payments and installment handling

Websites: https://aceproperties.com.pk
https://dreamcitykharian.com
https://thecanalcity.com