Department Manager – Non-Food (Shoes, Confectionery & Home Textile)

Company Description

METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad & Faisalabad.
METRO Pakistan (Pvt) Limited is part of METRO GROUP’s sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees.

Job Description

• Lead the team of Store Associates in the department for mass merchandising, shelf management, stock management, and cleanliness of the department.
• Keep track of product expiries during and after stock deliveries in coordination with Store Associates.
• Train all team members by identifying and discussing their strengths and weaknesses to meet operational standards.
• Reduce the shrinkage level in the department to the desired level.
• Ensure 100% cleaning standards and reduce product expiries in the department.
• Ensure 100% product shelf viability in the department.
• Assist in stock ordering and maintain optimum stock levels in the department.
• Mechanize the department before store opening.
• Ensure product presentation according to the Planogram.
• Address customer complaints to understand customers’ needs and expectations and propose solutions.
• Maintain customer files and ensure the quality of customer data to communicate with customers in the most efficient way.
• Perform weekly, monthly, and annual inventory management to have the right stock for the right customer at the right time and maximize ROS.
• Plan seasonal activities in line with merchandising, reordering, and staff scheduling requirements.
• Ensure that each team member adheres to the policies and procedures announced by management.

Qualifications

Graduation with 3 years of hands-on experience.