Senior Sales Support Executive

Job Responsibilities

• Prepare quotations, proposals, customer presentations and tender submissions.

• Coordinate RFQ/RFP requirements with relevant stakeholders.

• Support the sales team in gathering rates, service information, and commercial data. Coordinate rate requests with shipping lines, airlines, transport providers, and subcontractors.

• Monitor quotation validity and follow up on pending sales opportunities.

• Support customer onboarding activities and account set-up processes.

• Ensure timely communication between customers and internal teams.

• Assist in resolving customer issues and service-related enquiries.

• Prepare weekly sales pipeline reports and monthly sales performance reports.

• Maintain records of submitted tenders and quotation outcomes.

• Work closely with Operations, Customer Service, and Finance teams.

• Support implementation and transition activities for newly secured customers.

• Follow up on action items arising from customer meetings.

• Ensure all activities are conducted in accordance with company policies and procedures.

• Perform any other duties assigned by the Department Head.

Job Requirements

• Diploma or Degree in Logistics, Supply Chain, Business Administration, Marketing, or related discipline.
• Minimum 2-5 years of experience in Sales Support, Customer Service, Commercial Support, Freight Forwarding, Shipping, or Logistics industries.
• Knowledge of freight forwarding and logistics-related operations preferred.
• Experience in handling quotations, tenders, customer onboarding, and commercial documentation.
• Proficient in Microsoft Office applications, especially Excel, PowerPoint, and Word.

• Strong coordination and administrative skills.
• Excellent verbal and written communication skills.
• Good analytical and reporting capability.
• Strong proficiency in Microsoft Excel and presentation tools.
• Good understanding of commercial processes and customer requirements.
• Ability to manage multiple priorities simultaneously.
• Strong problem-solving and follow-up skills.