Solution Implementation Analyst, B2B Sales

What's The Role

The Solution Implementation Analyst will be responsible for assisting with solutions design review, configurations, deployment, and post implementation support, before CSC handover for all projects involving service connectivity, managed networking, managed Wi-Fi, managed security services. The incumbent will also be responsible for leading, planning, configuring, deployment of all MyUC, Workspace and Digital Signage solutions sold by the Liberty Business team. The incumbent ensures the successful completion of all projects meeting CWC quality standard and customer satisfaction under the delivery process.

What You'll Do

• Services by conducting fault isolation, identification, and resolution of problems during the execution and testing phase of every implementation.
• Provide and maintain up to date documentation of all projects including but not limited to topologies, low level designs and test results.
• Responsible for all customer configurations backup until hand off to CWC Customer Service Center.
• Provide knowledge transfer to customers and/or other members of the group. In some instances onsite customer training may be required.
• Participate in the hand off process of all implementations to CWC Customer Service Center.
• Participate in internal and customer kickoffs for every project.
• Assist our Project Management Office in the execution phase of all projects.
• Assist with Tier 2 support on issues escalated by the RNOC or CSC related to C&W Business customers
• Perform on-call duties, during non-business hours as required
• Disable and remove configurations as per disconnection process.
• Update Network Monitoring system as required for installations, activations, and other related changes
• Perform Network and MyUc Audits to ensure accuracy with reference to customer and backbone configurations.
• Performs miscellaneous job-related duties as assigned by the Solution Implementation Manager, Sales Director or Vice President

What You'll Need

• Less than 3 years experience required.
• University degree required or completing University Studies
• CCNA Certification
• Fortinet Certification

Who We Are

We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands Liberty Latin America, Liberty Caribbean, Liberty Business, Liberty Caribbean ICT, Bahamas Telecommunication (BTC), FLOW, Liberty Networks, Liberty Communications(Puerto Rico & USVI), Liberty Costa Rica, and Más Móvil. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the región

Why Join Us

Technology excites us, enables us, and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing a beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.

Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws.

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