Customer Service Specialist

Major Responsibilities

• Communicate with customers, building positive relationships, responding to, and progressing issues and queries to a successful conclusion at the earliest time

• Always maintaining a positive, empathetic, and professional attitude toward customers.

• Responding promptly to customer inquiries.

• Follow up the cases, keep the promises

• Ensure a good understanding of the company products and services and always maintained

• Provide detailed information about products and processes

• Communicating with customers through various channels

• Acknowledging and resolving customer complaints

• Ensure all complaints, opportunities for improvement and positive feedback from clients is recorded

• Ensure all calls, tasks and cases are logged in Service Cloud (where applicable)

• Processing orders, forms, applications, and requests.

• Accurate data entry

• Communicating and coordinating with colleagues, especially with sales force

• Ensure all tasks are thoroughly investigated within procedures and guidelines as outlined by Customer Service Manager

  Communicating and coordinating with colleagues, especially with sales force

  Ensure all tasks are thoroughly investigated within procedures and guidelines as outlined by Customer Service Manager

Qualifications

• Associate degree, university diploma, or equivalent
• Experience:
  • At least 1 year of experience working with customer support.
  • Previous experience with customer service and data entry
  • Optical experience is an advantage
• Knowledge and Hard Skills:
  • Highly developed interpersonal skills
  • Excellent verbal and written communication skills
  • Active listening skills
  • Problem analysis, independent decision making and problem-solving skills
  • Attention to detail and accuracy
  • Good time management
• Behavioral Attributes:
  • Customer service orientation, customer centricity mindset
  • Adaptability
  • Initiative
  • Empathy
  • Positive attitude
  • Stress tolerance
  • A good team player with a flexible and proactive approach
  • Works with integrity and ethical; Upholds organizational value

Mobility

• willingness to offsite support (domestically).

• Able to accommodate shifts and flexible working hours and support overtime base on Lab law and HOTA policy.

HOYA Group: Founded in 1941 in Tokyo, Japan, HOYA Corporation is a global technology and med-tech company and a leading supplier of innovative high-tech and medical products. HOYA’s divisions and business units research and develop products utilized in the healthcare and information technology fields. In the healthcare field, we provide medical device products such as eyeglasses, medical endoscopes, contact and intraocular lenses, orthopedic implants, surgical/therapeutic devices and medical device reprocessing and disinfection solutions. In the information technology field, we provide products such as optical lenses, photomasks and blanks used in the manufacturing process for semiconductor and LCD/OLED devices, text-to-speech, human resources and other software solutions and critical components for the mass memory and cloud storage industries. With over 150 offices and subsidiaries worldwide, HOYA currently employs a multinational workforce of 37,000 people.

HOYA Vision Care: As a global leader in optical technology, HOYA Vision Care is dedicated to providing innovative vision care solutions for every stage of a patient’s life. A steadfast partner to Eye Care Professionals around the world, it stands at the forefront of optical excellence. With a global presence, consisting of 43 laboratories and a growing team of 20,000 employees, HOYA Vision Care delivers innovative lenses and other vision care solutions to millions of people in 110 countries.

We focus on a better tomorrow, today. You can become part of our story. HOYA Vision Care is the place where you can act according to your strengths and evolve according to your aspirations. It’s a place where you can shape the way you work, guided by our CLEAR Values, and empowered by generations of expertise. You can get involved in our sustainability initiatives and choose to become a One Vision ambassador. You can give back the gift of sight to people all over the world by deciding to work with us.

We welcome people who challenge us to become better, who share our sense of purpose and who embrace growth so that our vision and mission align. We invite you to find out more, and together we can continue to provide vision for a lifetime.