Revenue & Reservations Manager

Company Description

Situated on one of the most charming beaches of Phu Quoc island, only 10 minutes from the airport, Novotel Phu Quoc Resort is a natural paradise overlooking the Gulf of Thailand.

The Resort provides multiple choices of rooms for family, couples, groups, and individual travellers with 246 spacious and comfortable rooms set in the main building, perfect for those chasing the contemporary design, whilst natural beauty seekers can opt to stay at our beautiful 120 bungalows located in the tropical garden or with ocean view and access to the beach.

Cuisine means discovering new tastes, and our Ex-Chef proposes a mix of traditional and modern with dedicated cooking methods. Seafood restaurant lets you explore the island’s speciality; our Seafood platter is a signature dish known for its umami flavour, ideal for sharing with family or friends.

From dawn to nightfall, discover moments and experiences to entice and delight, whether savouring a delicious cocktail at Ocean Bar while watching the sunset, lying down by the Infinity Pool steps from the beach or kayaking to immerse yourself in the beauty of sunrise.

Novotel Phu Quoc Resort loves families and has an exclusive children’s policy, complimentary for up to 16 years old if sharing the rooms with parents. We also propose various activities and services that satisfy all ages and make every moment matter for the family.

“Children Activities Program” delivers various choices to attract and retain children based on the four essential fundamentals: Discovery, Artistic, Connection and fun, and Event. Furthermore, with the unique “Kid’s Care” service, the parents will have more opportunities to enjoy their “me time” as it welcomes all the children from 5 to 11 years old during specific times of the day. Our propaganda is Happy children, happy holiday.

Like a hidden pearl, In Balance Spa is where guests will find their sense of rejuvenation through various treatments and massages. Besides that, there are well-equipped fitness centres and tennis courts for those who want to stay in shape.

Set a mission of providing a complete holiday; the All-Inclusive concept is created to give credit full right to enjoy an authentic vacation free of stress. With this package, guests can eat and drink anywhere, any time, starting from 06:30 AM until 11:00 PM. Free wide range of activities for adults, kid and family. Not to mention, more benefits are included, starting from a minimum of 07 nights. We invite you to explore our special offer section to discover our All-Inclisive.

The Resort is also perfect for MICE as our ballroom can accommodate hundreds of people, and the wide sandy shore is ideal for team building. For those couples who wish for a dream wedding, whether it is a stylish wedding in the ballroom, a barefoot wedding on the beach, or a fabulous reception under the stars, we’re delighted to be a part of your event.

Job Description

Primary Responsibilities

1. Revenue Management & Strategic Pricing

• Market Analysis: Perform continuous analysis of changing channel distribution models and their direct impact on consumer booking trends.
• Pricing Strategy: Optimize hotel and corporate pricing strategies by defining and managing BAR (Best Available Rate) levels, stay restrictions, and other tactical yield management measures congruent with demand factors.
• Rate Integrity: Maintain rates that promote brand integrity and protect long-term customer relationships.
• Offer Development: Collaborate with the Revenue Management and Sales & Marketing teams to determine effective, engaging, and targeted rate offers (packages) delivered to the right customer via the right channel.
• Distribution Control: Monitor transient, group, and tour booking pace to determine pricing and availability controls for all reservation distribution sources, implementing timely changes to the distribution plan.
• Forecasting & Data: Complete all rooms and revenue forecasting to accurately project unconstrained demand. Maintain future and historical data within the Demand Analysis strategies.
• System Integrity: Ensure appropriate system overrides are in place and special events or promotions are accurately loaded into the property systems (PMS/CRS/Channel Manager).
• Business Selection: Partner with the Director of Sales & Marketing and Sales team members to encourage strategic selection of group/corporate business in alignment with brand guidelines.
• Competitor Tracking: Track and analyze competitive set (comp set) pricing and yield strategies to accurately predict marketplace reactions.
• Meetings & Reports: Chair and prepare comprehensive materials for the weekly Revenue Management Meetings and prepare regular revenue updates for Executive Management.

1. Reservation Operations & Guest Relations

• Daily Operation: Responsible for the daily organization, workflow allocation, and operational efficiency of the reservation section.
• Quality Standards: Monitor guest service personnel constantly, ensuring maximum guest satisfaction is achieved through personalized guest recognition and prompt, cordial attention.
• Public Relations: Establish and maintain excellent public relations with all guests and visitors, safeguarding a top-tier reputation for the Hotel.
• Information Accuracy: Maintain complete and updated knowledge of all the hotel's latest features, services, and promotions. Ensure guests are provided with the most accurate, meaningful, and up-to-date information at all times.

1. Team Management & Leadership

• Recruitment & Reviews: Interview, select, and recruit direct reports. Conduct objective, periodic performance reviews with the team.
• Talent Development: Identify and develop team members with high potential. Plan, conduct, and maintain training programs that address development needs and equip staff with new skills to meet changing business demands.
• Professionalism: Constantly monitor team members’ appearance, hygiene, attitude, and overall degree of professionalism.
• Leadership Example: Maintain a positive attitude towards work, stay self-disciplined, self-motivated, and set an exemplary working standard for all subordinates. Be understanding, supportive, encouraging, and helpful to the entire team.

1. General Responsibilities

• Collaboration: Maintain an excellent working relationship with all colleagues and hotel departments (Finance, Front Office, F&B, Sales & Marketing, IT, People & Culture, Engineering).
• Safety & Compliance: Stay fully aware of and compliant with the hotel’s fire, life safety, and emergency procedures.
• Administrative Duties: Attend all briefings, meetings, and corporate trainings as assigned by management. Perform any other reasonable duties assigned by the Management team.

1. Other Responsibilities

• Be aware of the hotel fire & life safety/emergency procedures.
• Attend all briefings, meetings and trainings as assigned by management.
• Maintain a high standard of personal appearance and hygiene at all times.
• Perform other reasonable duties assigned by the assigned by the Management.
• Responsible for recruiting and organizing training for personnel within the department, ensuring that staffing needs are met and team capabilities are developed.
• Prepare monthly/quarterly reports on the department's asset management in compliance with regulations, ensuring transparency and accuracy.
• Other Duties: Carry out other duties as reasonably assigned by the Department Head or Management, including providing support to other positions/departments when required, in alignment with professional competencies and the hotel's policies and regulations.

Qualifications

Profile

Knowledge and Experience

• Diploma in Tourism / Hospitality Management
• Prior experience in Revenue Management is an asset. Minimum of 2 years of experience as Sales Manager / 3 years of experience as Front Office or Reservations Manager / 2 years of experience in a related field.
• Excellent reading, writing and oral proficiency in English language.
• Proficient in MS Excel, Word, & PowerPoint.
• High degree of professionalism with sound human resources management and business acumen capabilities.

Competencies

• Strong leadership, interpersonal and training skills.
• Good communication and customer contact skills.
• Service oriented with an eye for details.
• Ability to work well in stressful & high-pressure situations.
• A team player & builder.
• A motivator & self-starter.
• Well-presented and professionally groomed at all times.

Additional Information

• 100% salary and 100% service charge during the probation period.
• Full Social, Health, and Unemployment Insurance contributions right from the probation period.
• 13th-month salary & Resort's performance-based bonus.
• Monthly Officer Check (OC) allowance at the Resort’s restaurants.
• Relocation Allowance.
• Monthly Phone Allowance.
• Monthly Gasoline Allowance.
• Housing Allowance / Free accommodation at Heartist House.
• 03 complimentary meals per day at the staff cafeteria.
• Special employee discounts on services at Novotel Phu Quoc Resort and all Accor hotels worldwide.
• Professional training programs from AccorHotels Academy.
• International, professional, and dynamic working environment.
• Engaging team activities: Birthdays, Year-End Party, Football/Volleyball clubs, etc.