Assistant Manager – Business Banking Governance

Job Purpose

The role supports Business Banking’s compliance and governance activities by ensuring alignment with applicable banking regulations, internal policies, and industry best practices. The position will also coordinate compliance reviews, regulatory initiatives, and updates to relevant policies and procedures.

Key Responsibilities

• Respond effectively to Business Banking client needs, resolve queries and complaints, and ensure transactions are completed accurately and on time.
• Support the oversight and implementation of the compliance framework within Business Banking.
• Coordinate compliance reviews, risk assessments, audits, regulatory initiatives, and remediation projects.
• Assist in developing, reviewing, and updating policies and procedures in line with regulatory requirements.
• Provide ongoing governance and compliance support to frontline teams, including monitoring and analyzing customer profiles.
• Ensure adherence to legal, corporate, regulatory, and internal control requirements.
• Respond effectively to Business Banking client needs, resolve queries and complaints, and ensure transactions are completed accurately and on time.
• Maintain strict confidentiality and control of documents and secured items to prevent loss or misuse.

Skills and Qualifications

• Bachelor’s degree in a relevant field.
• Relevant experience in a similar role, preferably within the UAE banking sector.
• Good knowledge of banking products, operations, compliance, and governance requirements.

What We Offer

• Competitive salary and benefits package.
• Strong emphasis on work-life balance and employee wellbeing.
• World-class learning, development, and career growth opportunities.
• Generous annual leave, private healthcare, and preferential banking facilities.

1. Deliver high-quality business analysis, governance, projects and transformation initiatives.

• Plan and execute business analysis, governance, projects and transformation initiatives in line with agreed priorities.
• Review information to ensure accurate and complete outputs.
• Resolve issues and escalate material exceptions.
• Maintain clear records and timely updates.

Performance Measures:

• Quality and accuracy
• Achievement of service levels
• Issue resolution

2. Maintain strong governance and compliance with approved governance, change, risk and quality frameworks.

• Apply approved governance, change, risk and quality frameworks consistently.
• Complete required checks, approvals and documentation.
• Identify control gaps and support corrective action.
• Maintain audit-ready evidence.

Performance Measures:

• Adherence to policies and controls
• Reduction in errors
• Closure of risk actions

3. Improve service quality, efficiency and stakeholder outcomes.

• Analyse performance and feedback.
• Recommend practical process improvements.
• Support automation and standardisation.
• Track improvements and sustained benefits.

Performance Measures:

• Turnaround time
• First-time-right quality
• Delivery of improvements

4. Strengthen collaboration across business and control functions.

• Build effective stakeholder relationships.
• Communicate decisions and risks clearly.
• Share knowledge and guide colleagues.
• Support an inclusive and accountable team.

Performance Measures:

• Stakeholder confidence

• Communication quality

• Team capability

• Bachelor's degree in Business Administration, Finance, Strategy, Project Management, or a related field.

• Relevant banking or professional certification is preferred.

• Ongoing professional development in banking regulation, risk management and digital ways of working.

EIB

Emirates Islamic was launched in 2004 to deliver the highest standards of banking services in line with Shari'a principles.

As one of the leading Islamic banks in the UAE, Emirates Islamic offers exciting career opportunities for highly motivated professionals and graduates. At Emirates Islamic, we believe that our Employees are our biggest asset and we continuously invest in Talent Management & Training and Development programmes to help them excel professionally and achieve success in their chosen career.

Emiratization is a key strategic objective at Emirates Islamic. We provide training to talented, young Emaratis under dedicated programmes that shape their ambition, passion & commitment and guide them to become the future leaders of the organization as well as the overall financial sector.

We are driven by our values of Innovation, Customer Service, Ambition & Ownership and are always looking for talent to add to our diverse work environment comprising of over 60 nationalities.