Customer Service Manager Austria & Slovenia

Country Austria City VIENNA

Area
Austria

Workplace location VIENNA-BIZ ZWEI(AUT) Employer company AS 24 TANKSERVICE (AUTRICHE) Domain Sales Type of contract Regular position Experience Minimum 6 years

Context & Environment

AS24, part of TotalEnergies, is looking for a committed and customer-focused professional to join our team as Customer Service Manager Austria & Slovenia.

In this role, you will lead and develop the Customer Service team, ensure a high level of service for our customers and contribute to operational excellence across Austria and Slovenia. You will coordinate customer and sales requirements, improve processes, work closely with internal stakeholders and help strengthen customer satisfaction, service quality and business performance.

Activities

Your responsibilities

• Lead, organise and develop the team of Sales Assistants.
• Ensure a professional, reliable and customer-oriented service level, particularly for key accounts.
• Monitor and analyse key Customer Service KPIs.
• Improve processes and support the efficient use of CRM tools and digital platforms.
• Coordinate customer requests, complaints and operational topics with internal teams.
• Work closely with Sales, Marketing, IT and central AS24 teams to implement new services, products and processes.

Candidate Profile

Your profile

• University degree or equivalent qualification.
• At least five years of relevant professional experience, ideally including team management experience.
• Strong customer orientation and excellent organisational skills.
• Experience in customer relationship management and confident use of CRM systems and digital tools.
• Solution-oriented, structured and collaborative working style.
• Very good command of German and English.

Additional Information

TotalEnergies values diversity, promotes individual growth and offers equal opportunity careers.

AS24 is a subsidiary of TotalEnergies, a global multi-energy company that produces and supplies energy: oil and biofuels, natural gas and green gases, renewable energies and electricity. TotalEnergies is active in more than 130 countries and places sustainable development in all its dimensions at the heart of its projects and operations, in order to contribute to people’s well-being.

AS24 is the European market leader in the distribution of fuels and services for professional road transport companies. Our mission is to be a partner to transport companies and to meet all the requirements that arise on the road — with the aim of simplifying our customers’ business activities and the mobility of their employees.

With more than 400 employees, offices in France and 13 European hubs, AS24 has a network of more than 1,500 automated service stations across Europe, specifically designed for heavy goods vehicles. Together with practical cross-border services for tolls and VAT refunds, we offer our customers a comprehensive and competitive solution.

At the heart of a centralised system in an international environment, you will work in an open and supportive team with geographical responsibility mainly for Austria and Slovenia.