Business Intelligence Senior Manager

Company Introduction

As part of the global VEON Group, we are expanding into the digital financial services market to serve a broader customer base and strengthen our role in Bangladesh’s digital ecosystem. To advance this initiative, we have obtained a Payment Service Provider (PSP) license via our newly established subsidiary called - NEO PSP Limited, a next-generation payment solutions company.

Operating as a wholly owned subsidiary of Banglalink, one of the country’s leading digital operators, NEO PSP is built on the vision of enabling a cashless and connected future. The company empowers businesses to accept and process payments seamlessly through a secure, efficient, and scalable payment gateway, supporting the growth of digital commerce across Bangladesh.

Leveraging Banglalink’s trusted digital ecosystem and technological expertise, NEO PSP aims to simplify financial transactions for enterprises of all sizes — from startups to large corporations. Our platform would support diverse payment methods, ensuring speed, reliability, and transparency in every transaction.

At NEO PSP, we are committed to enabling digital financial (FINTECH) inclusion and accelerating Bangladesh’s journey toward a smarter digital economy. With innovation, compliance, security, and customer trust at our core, we strive to become the preferred payment solutions partner for businesses nationwide.

Job Description

• Own the Mukto Pay business intelligence and data function: the data platform, the reporting layer, the metric definitions, and the analytics the business runs on.
• Establish a single agreed definition for every commercial metric — activated customer, active customer, transaction, yield, CAC, contribution margin, churn — with Finance and the Product Owners, and publish it. One definition, one owner, one number.
• Build and run the reporting layer: daily transaction and channel dashboards, the activation funnel, agent and merchant performance, product P&L views, and the actual-versus-plan pack for every Post-Launch Commercial Review and Quarterly Review.
• Act as the named counterpart to Banglalink Business Intelligence, under the interface rules in the Delivery Methodology. Align on architecture, data model, tooling and standards, and reuse the group’s platform, licences and capability wherever reuse is permitted rather than building a parallel stack.
• Own the position on what may and may not cross the Banglalink – Mukto Pay data boundary: residency, consent basis and licence conditions, documented and agreed with Compliance and Legal. Reuse is a cost decision; the boundary is not.
• Build the pipelines and data models from the core payment platform, the wallet ledger, CRM, campaign and agent systems into a warehouse that reconciles to Finance.
• Produce Bangladesh Bank and other regulatory reporting from a single reconciled source, with Finance and Compliance — not from a separately maintained spreadsheet.
• Deliver analytics that change decisions: cohort and retention analysis, CAC and efficiency by channel, agent productivity, merchant acceptance depth, and fraud and abuse pattern detection with Risk.
• Enable self-service, so that Product Owners, Marketing and Distribution answer their own routine questions rather than queueing at BI.
• Set and enforce data governance: lineage, access control, privacy, retention, and a documented and maintained data catalogue.
• Support Risk and credit analytics as the lending proposition of the digital bank develops.
• Build and lead a small BI team, and manage the platform and vendor relationships behind it.

Academic Qualification

• Bachelor’s or master’s degree in computer science, statistics, mathematics, engineering, economics, finance or a related quantitative discipline.

Job Experience Required

• At least 8 years in business intelligence, data engineering or analytics, including 3 or more leading a team or a function.
• Has built a reporting and analytics capability from a low base — not only maintained a mature one.
• Telecom, banking, MFS, payments or fintech background. Experience at telecom data volumes is an advantage.
• Hands-on with SQL and a modern data warehouse, ETL/ELT pipelines, and an enterprise BI tool (Power BI, Tableau, Qlik or similar).
• Experience working across a group-and-subsidiary data boundary, or under regulated data-sharing constraints, is a strong advantage.
• Experience supporting regulatory reporting in a licensed financial institution is preferred.

Required Capabilities

• Makes definitions stick. The hard part of this role is not the pipeline — it is getting everyone to agree what an active customer is, and then keeping them from quietly redefining it.
• Reconciles to Finance, or does not ship the number.
• Fluent in SQL and comfortable in the warehouse, not only in the dashboard.
• Can decline a report request and offer the decision-useful alternative instead.
• Reads the regulation well enough to know which data cannot move, and raises it before it moves rather than after.
• Works with a group BI function as a peer — extracts genuine cooperation from Banglalink rather than filing tickets and waiting.
• Explains an analysis to a commercial audience without walking them through the model.
• Direct about data quality, including when the honest answer is that a number is not yet trustworthy.

Banglalink Digital Communications is one of Bangladesh’s leading telecom and digital service providers, committed to transforming the way people connect, communicate, and innovate. As a subsidiary of VEON, Banglalink combines global expertise with a deep understanding of local needs to deliver cutting-edge services to millions of customers across the country. Our Employer Value Proposition (EVP) is ‘Lead the Future’, and this is reflected in all levels of our organization. Our workplace is designed to inspire and empower individuals, creating an environment where ideas thrive, contributions are valued, and innovation flourishes. We encourage every team member to take initiative, explore new possibilities, and grow both personally and professionally in a fast-evolving digital landscape. At Banglalink, we are committed to foster a supportive and inclusive culture that celebrates diversity and encourages collaboration. We actively create opportunities for all individuals to succeed, while our learning initiatives and digital upskilling programs, ensure our people are equipped to excel in their careers and shape the future.

Banglalink is a place where innovation, agility, and understanding come together to create meaningful impact. Join us and be part of a team that’s reshape the future of connectivity and digital transformation.