Head of Product

Company Introduction

As part of the global VEON Group, we are expanding into the digital financial services market to serve a broader customer base and strengthen our role in Bangladesh’s digital ecosystem. To advance this initiative, we have obtained a Payment Service Provider (PSP) license via our newly established subsidiary called - NEO PSP Limited, a next-generation payment solutions company.

Operating as a wholly owned subsidiary of Banglalink, one of the country’s leading digital operators, NEO PSP is built on the vision of enabling a cashless and connected future. The company empowers businesses to accept and process payments seamlessly through a secure, efficient, and scalable payment gateway, supporting the growth of digital commerce across Bangladesh.

Leveraging Banglalink’s trusted digital ecosystem and technological expertise, NEO PSP aims to simplify financial transactions for enterprises of all sizes — from startups to large corporations. Our platform would support diverse payment methods, ensuring speed, reliability, and transparency in every transaction.

At NEO PSP, we are committed to enabling digital financial (FINTECH) inclusion and accelerating Bangladesh’s journey toward a smarter digital economy. With innovation, compliance, security, and customer trust at our core, we strive to become the preferred payment solutions partner for businesses nationwide.

Job Description

• Lead the Mukto Pay product function — Product Development Senior Managers, Product Development Managers and business analysis — reporting to the Chief Commercial Officer.
• Translate the product strategy set by the CCO into a product roadmap: sequenced, resourced, with a named Product Owner and expected economics against every item. Propose it; the CCO approves it.
• Assign a single named Product Owner to every product, and hold that person accountable for the outcome. Do not take the product back when it gets difficult.
• Own the Playbook standard across the portfolio and enforce it rather than the deadline: no Passport without evidence in every field, no funding decision without a Commercial Model, no launch without OKR baselines, no live product without stated unit economics.
• Review every Commercial Screen, Passport, Commercial Model and MVP boundary before it goes for funding — and send back the ones that do not meet the bar.
• Run the portfolio cadence: Commercial Screen triage, Discovery gates, the delivery handshake with the Project Office, Launch Readiness Reviews and the 90-day Post-Launch Commercial Reviews. Bring the portfolio view, with recommendations, to the Portfolio Council.
• Own capacity allocation across product streams and the trade-offs between them — the decision individual Product Owners cannot make for themselves and should not have to negotiate.
• Own product coherence across the portfolio: fee logic, limits, KYC tiers, journeys and terminology consistent between products rather than reinvented per stream.
• Own the portfolio numbers: launch cadence, aggregate contribution against plan, and the scale / fix / sunset recommendations across the set — including the discipline to sunset.
• Hold the portfolio-level relationship with Technology, the Project Office and the Banglalink platform teams; resolve what Product Owners cannot, and escalate what neither can.
• Represent product at the portfolio level with Risk, Compliance and Finance, so that licence perimeter and margin bands are respected across the set and not litigated product by product.
• Build the product organisation: recruit, coach and retain Product Owners, use the Playbook as a training instrument, and create a bench rather than a set of dependencies.

Academic Qualification

• Bachelor’s or master’s degree. Business, finance, economics, engineering or computer science are the common routes; another analytical discipline is acceptable.
• An MBA is welcome but not required.

Job Experience Required

• At least 10 years of professional experience, including 5 or more in product management and 3 or more leading a product team.
• Has led multiple Product Owners simultaneously and been accountable for products they did not personally run.
• Has taken consumer financial products from concept to scale in a fintech, MFS or wallet operator, payments company, bank, digital bank or lender — with the outcomes to evidence it.
• Experience running a product portfolio with explicit capacity trade-offs across competing streams.
• Greenfield or early-stage build experience is a strong advantage; Bangladesh or comparable emerging-market experience preferred.

Required Capabilities

• Leads through the standard rather than by taking over the work.
• Can read a Commercial Model and find the assumption that breaks it inside twenty minutes.
• Says no to a roadmap item with no evidence behind it — including when a senior stakeholder asked for it personally.
• Allocates scarce capacity and defends the allocation, instead of promising everything and sequencing quietly.
• Coaches Product Owners into owning outcomes rather than answering on their behalf.
• Keeps the boundaries clean: strategy sits with the CCO, the portfolio and the standard sit here, the product sits with the Product Owner. Does not collect ownership upward.
• Sunsets products. Most product leaders can launch; far fewer will kill something they launched.
• Recruits people stronger than the role requires, and is comfortable being outperformed by them.
• Fluent written and spoken English.

Banglalink Digital Communications is one of Bangladesh’s leading telecom and digital service providers, committed to transforming the way people connect, communicate, and innovate. As a subsidiary of VEON, Banglalink combines global expertise with a deep understanding of local needs to deliver cutting-edge services to millions of customers across the country. Our Employer Value Proposition (EVP) is ‘Lead the Future’, and this is reflected in all levels of our organization. Our workplace is designed to inspire and empower individuals, creating an environment where ideas thrive, contributions are valued, and innovation flourishes. We encourage every team member to take initiative, explore new possibilities, and grow both personally and professionally in a fast-evolving digital landscape. At Banglalink, we are committed to foster a supportive and inclusive culture that celebrates diversity and encourages collaboration. We actively create opportunities for all individuals to succeed, while our learning initiatives and digital upskilling programs, ensure our people are equipped to excel in their careers and shape the future.

Banglalink is a place where innovation, agility, and understanding come together to create meaningful impact. Join us and be part of a team that’s reshape the future of connectivity and digital transformation.