Aquatic Operations Coordinator

Role: As an integral part of the Aquatics team, the Aquatic Operations Coordinator is responsible for providing both operational and strategic leadership for our lifeguard team members and ensuring legendary service and safety standards are met for each and every customer. The Aquatic Operations Coordinator will plan, organize, and schedule day to day guarding requirements and activities within the aquatics facility.

The primary hours for this role are 40 hours per week working Monday-Friday 9:00am-5:00pm. This is an on-site position; occasional weekend and evening work is required.

Reports to: Aquatic Programs & Operations Manager

What’s In It for You:

• Free facility access based on hours worked plus a variety of free and discounted programs & services.
• Employee recognition program.
• Annual staff events including BBQs, Corporate Challenge, December holiday party and many more.
• Free parking and close to transit with a C-train and bus stop steps away.

What You’ll Do:

Administration

• Assist the Aquatic Programs & Operations Manager with staff scheduling.
• Find shift coverage as needed to ensure the pool is fully staffed at all times.
• Maintain a tracking database for all aquatic staff to ensure that certifications, employee performance, cleaning procedures, and maintenance and repair needs are recorded and up to date.
• Assist the Aquatic Programs & Operations Manager with biweekly payroll processing as required.
• Update inventory and equipment tracking on a regular basis. Working with the Aquatic Programs & Operations Manager, purchase equipment as required (ex. Pool buoys, flutter boards, flippers, etc.).
• Update and maintain training manuals and assist with creation and updating of policies and procedures.
• Prepare and maintain appropriate activity reports and administration; including but not limited to: Daily stats, incident and accident reports, AQSL reports, and customer surveys.
• Responsible for providing appropriate documentation and communication to the Aquatic Programs & Operations Manager regarding the aquatic environment and overall team functioning.
• Responsible for communicating and organization training and meetings for our aquatic staff.
• Any other administrative duties as assigned

Customer Experience

• Actively engage and provide legendary service to members and customers.
• Support and create an environment where guards actively engage with customers and provide value ad opportunities.
• Promote and market Aquatic Activities; interact with customers, promote additional or specific programs/services based on customer need and value.
• Assist both our internal and external customers by providing prompt, sincere, and professional responses to questions and concerns that arise; striving to exceed our customers’ expectations.
• Empower employees to handle customer complaints by providing a customer centric environment.
• Ensure the aquatic staff schedule accurately supports the daily pool space schedule.

Team building/daily team support

• Support the vision and direction of MNP Community & Sport Centre and the Aquatic Management Team by providing clear communication and documentation to the team while modeling expected behaviors related to performance and MNPCSC mission, visions and values.
• Provide coaching and mentoring to employees on daily duties creating a culture of empowerment and Legendary Service.
• Support the Aquatic Programs & Operations Manager with team performance management including goal setting, annual and probationary reviews, and performance tracking.
• Establish solid working relationships within the team and other departments to ensure a cohesive working environment.
• Backfill for frontline team members as required (Lifeguard, Swim Instructor, Aquatic Shift Leader, etc.) and the Aquatic Programs & Operations Manager and Aquatic Programs Coordinator during their absence.
• Attend Leadership and In-service training when required.
• Provide on deck leadership for guard teams up to 16 individuals at one time.
• Support The Aquatic Shift Leads with shift management; which includes providing direction for pool set ups, maintenance, and breaks to ensure efficient and effective operations in the Aquatic facility.
• Attend scheduled meetings and one-on-ones as required by Aquatic Programs & Operations Manager.
• Act immediately and appropriately to secure safety of customers in the event of an emergency.
• Provide emergency care and treatment of patrons as required until arrival of emergency medical services.
• Act as a key information source by providing consistent messages and communication amongst the Aquatic team.

Planning and Organizing

• Identify key areas of service enhancement within the aquatic environment.
• Attend promotional opportunities as needed, acting as a representative of MNP Community & Sport Centre.
• Understand and apply all safety and emergency procedures to ensure a collective, streamlined and successful execution and ensure team is trained recurrently on procedures.
• Working with the Aquatic Programs & Operations Manager, organize, plan and facilitate the monthly AQSL meetings and aquatic training plans, which includes up to 4 in-services per year.

What You’ll Need:

• A minimum of two years of experience in a coordinator/programming or supervisory aquatics role including demonstrated experience supervising a team of a moderate to large size (at least 12 people).
• Current certifications in CPR Level C and Standard First Aid are required
  • CPR Level C certified within the last year
  • Standard First Aid recertified within the last 2 years
• Current Certification in National Lifeguard and Swim & Lifesaving instructor
• Pool Operator Level 1 is considered an asset
• Preference given to candidates with current Lifesaving First Aid Instructor, Lifesaving National Lifeguard Instructor, and/or Swim & Lifesaving Trainer certifications.
• Maintain a level of fitness necessary to fulfill the practical elements of Lifeguarding and Swim Instructing
• Ambitious, driven, accountable, who thrives in a dynamic environment and who is willing to go above and beyond for our customers.
• Ability to supervise and train employees, including organizing, prioritizing, and scheduling work assignments.
• Able to deal with conflict diplomatically and in a calm manner. A high sense of urgency, ability to think clearly while handling multiple priorities within the daily operations or in emergency situations.
• Excellent teamwork and team building skills as well as ability to work independently with little supervision.
• Strong customer engagement skills (public relations and interpersonal skills), in a clear and appropriate communication style (both verbal and written), strong problem solving techniques, and sound judgment.
• Previous experience using Avocado, Salesforce, the IntelliManager system or a like programs,
• Proficiency in Microsoft Word, SharePoint, and Excel is required.
• Preference will be given to candidates with the additional certifications in coaching, leadership and/or conflict resolution.

Our Commitment to Diversity, Equity, and Inclusion:

We value the uniqueness and perspectives of all employees and are committed to diversity, equity and inclusion initiatives to create a feeling of belonging for all of our team members at MNP Community & Sport Centre. We welcome and encourage applications from all qualified candidates. MNP Community & Sport Centre provides support in its recruitment process to candidates with disabilities; including accommodation, that takes into account candidates’ accessibility needs. Please connect with our Human Resources team if you require accommodation within the recruitment process.

All candidates applying to MNP Community & Sport Centre must have legal authorization to work in Canada with no restrictions.