Sr Mgr, Technical Support

Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success – join us today!

UCT is looking for a talented Sr Mgr, Technical Support to join us in China!

Position Summary:

We are searching for a talented technical manager to technical support, troubleshoot, repair, install, and update Ham-Let products, along with consulting with customers at their sites.

Location: Taiwan/China Market

Key Responsibilities

1. Develop and deliver technical support, product training, and application training to the sales team.
2. Provide technical expertise and support product demonstrations to prospective and existing customers.
3. Troubleshoot, install, repair, and support Ham-Let products at customer sites as required.
4. Consult with customers on product selection, product operation, process optimization, technical troubleshooting, and product usage training.
5. Support the growth of MRO business and identify new product development opportunities while maintaining a high level of customer trust, responsiveness, and satisfaction.
6. Maximize service opportunities to drive revenue growth and enhance customer satisfaction.
7. Act as the primary liaison between customers and Ham-Let's Quality and Product Management teams, conducting site investigations and communicating corrective actions (CARs), failure analysis reports (FARs), and other technical findings.
8. Collaborate closely with the global Quality team to ensure timely customer responses, effective problem resolution, and continuous improvement of customer satisfaction.
9. Prepare and maintain accurate service reports and records of customer activities.
10. Provide regular updates to management regarding customer feedback, market trends, competitive activities, and opportunities for product improvement.

Other Duties:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

At Ultra Clean Technology, we don’t just welcome diversity - we celebrate it! Ultra Clean Technology is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under laws and regulations.