Customer Service Export Specialist

Why join the [...]department?

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As a Customer Service Export Specialist you will report to [N+1 Jobtitel] in the [department name] based in Huizhou for a Permanent contract.

Key Responsibilities:

1. Manage customer order, follow up and push delivery schedule and ensure on time delivery.
2. Drive ,communicate and coordinate with related departments to solve problem& satisfy customer needs (all kinds of inquiry, complaint....).
3. Drive internal process optimization or new process to meet operation efficiency.
4. Shipping arrangement with warehouse, forwarders, prepare and confirm logistics documents and related certificates, tracking transportation for APAC Logistics, coordinate with logistics team to solve the transportation issue
5. SAP Operation and daily problem solving.

Position Requirements:

1. More than 3 year experience in oversea customer service or shipping or SCM related.
2. Fluent English in oral, reading, writing.
3. Be familiar with Microsoft office tool, especially Excel，SAP experience is preferred.
4. Good communication and detail oriented

What we offer?

• Personalized onboarding experience program designed to make your first days smooth
• Opportunities to learn and grow through Hager Group's awarded Hi University.
• Internal career opportunities, over 25% of our recruitments are through internal mobility
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What are the recruitment stages?

• Once your CV has been selected, you will be contacted by a recruiter for an initial phone exchange.
• You will be invited for a first interview with the hiring manager & the recruiter
• A second Interview will be then organized with the N+2 & the HR manager

Our success relies on collective energy. Apply now and power up your future with us!