Administrator L3 (Contract)

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

London- 5 Days a week onsite is mandate

Mandatory Skills

Technical Skills

Desktop, Laptop, Printer, and Peripheral Support
Windows 10/11 Administration
Active Directory & Azure AD
Microsoft 365 Administration
Networking Fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi)
Hardware Troubleshooting and Break/Fix Support
Device Imaging, Deployment, and Asset Management
ITSM Tools (ServiceNow, Remedy, Jira, etc.)
Remote Support Tools
Mobile Device Support (iOS/Android)
Basic Server and Infrastructure Knowledge

Professional Skills

Strong customer service orientation
Excellent verbal and written communication
Problem-solving and analytical skills
Time management and prioritization
Documentation and reporting
Ability to work independently in field locations
Stakeholder and vendor coordination

Preferred Certifications

ITIL Foundation
Microsoft Certifications (M365/Windows/Endpoint)
CompTIA A+
CompTIA Network+
OEM certifications (Dell, HP, Lenovo)

Roles & Responsibilities

Incident and Request Management

Provide onsite and remote technical support to end users.
Troubleshoot hardware, software, network, and application issues.
Resolve incidents within agreed SLA timelines.
Handle service requests such as device setup, software installation, and user onboarding.

Device Installation & Maintenance

Install, configure, and deploy desktops, laptops, printers, and peripherals.
Perform preventive maintenance and health checks.
Upgrade and replace faulty hardware components.

Asset & Inventory Management

Maintain accurate asset records.
Track hardware movement and lifecycle.
Coordinate warranty repairs and replacements.

User Support

Assist users with account access, password resets, and system usage.
Provide basic training and technical guidance.
Ensure high customer satisfaction.

Documentation

Update tickets with troubleshooting steps and resolutions.
Create knowledge base articles and support documentation.
Maintain service reports and compliance records.

Coordination & Escalation

Work with Service Desk, Infrastructure, Network, and Application teams.
Escalate unresolved issues to higher support levels.
Coordinate with vendors for hardware repairs and replacements.

Compliance & Security

Follow company security policies and procedures.
Ensure devices comply with organizational standards.
Support audit and compliance activities when required.

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Mandatory Skills: Desktop Support .Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.