Group Customer Services Manager / Deputy Group Customer Services Manager
- Bank of China (Hong Kong)
- Hong Kong, Hong Kong
- HKD 400,000 – HKD 600,000
Responsibilities:
- Serve as a dedicated customer contact point to deliver and drive quality cash management services according to segmented services model
- Processing the account maintenance of Corporate Banking customers and provide customer services support function
- Responsible for implementation and execution of projects, formulation of workflows, continuous monitoring and enhancement of services quality and pledges
- Deliver tailor-made and one-stop quality services by closely following up client's needs and requirements
- Work as a team player with other partner teams to conduct business analytics, review product and services mix in order to enhance customer satisfaction and experience
Requirements:
- Degree holder or above
- At least 2 years experience in corporate banking or cash management services in customer service or operations functions
- Familiar with cash management related products and platforms
- Excellent interpersonal and communication skills.
- Excellent analytical and numerical skills.
- Proficient in Microsoft Office including Excel Macro
- Good command of both spoken and written English and Chinese. Mandarin is an advantage
Skills
- Cash Management
- Corporate Banking Operations
- Customer Relationship Management
- Process Improvement
- Data Analysis
- Excel Macro
- Stakeholder Communication
