Zone Manager

Ford Business Solutionsis looking for a

FCSD Zone Manager

to join our Ford Customer Service Teamin our Szentendre office.

What will be your roles and responsibilities?

Genuine Ford parts revenue

• Responsible for the activities in Service & Parts Business in the zones. The main responsibilities cover of supporting the operations of dealers within the zone by:
• Managing day-to-day operations of the dealers, ensuring timely and high-quality background for our business partners
• Monitoring and analysing dealers’ parts and service performance metrics and implement strategies to achieve objectives
• Supporting the dealers with initiatives to be able to increase the part sales and motivating them to keep high level of workshop efficiency and utilization
• Planning and Implementing the Service marketing activities
• Protection of parts-purchase loyalty
• Development of new Businesses
• Process Improvement Activities in the Service & Parts Business

Building relationships and support functions

• Establish and maintain strong relationships with workshops, addressing any concerns and ensuring a high level of service is maintained; provide feedback to the HUN FCSD Field Operations Manager about the dealers’ performance and other Aftersales projects as required
• The dealers’ part sales performance has to be continuously evaluated in accordance with the annual budget and also with the objectives defined by the various part bonus programs
• The Zone Manager should give practical advises to the dealers’ Aftersales & Parts Managers as well as MDs regarding the parts’ sales channels (special focus on Service, CV & Fleet, Wholesale) and growth opportunities, service key performance indicators and aftersales marketing

Promotion and building customer trust

• Introduction and supervision of process improvement in the areas of Service and Parts to maximize the customer satisfaction within the service organization as well as productiveness and efficiency
• The Zone Manager has to promote the loyalty products and strategic sales tools (e.g.: Service Traffic Ambition Reward program, Extended warranty, Service packs, Video Check, FordPass), and support the products market implementation, through providing best practice information

Supervision

• Control of the service standards. Assure that the dealers follow all Company guidelines regarding the Service and Parts Business
• Assure that the dealers permanently check the repair quality and implement the correction measures

Are we looking for you? Yes, if...

• have a university or college degree;
• have at least three years of experience in marketing, sales, or service, preferably in the automotive industry;
• ideally, have experience in sales or aftersales;
• have an excellent command of written and spoken English;
• have excellent communication and presentation skills, along with strong organizational abilities;
• are proactive, self-motivated, and a collaborative team player who can multitask while maintaining strong attention to detail;
• can identify and pursue business and growth opportunities;
• have strong analytical and financial skills;
• hold a valid Category B driving licence and are willing to travel by car within Hungary;
• are proficient in Microsoft Excel, Word, and PowerPoint.

What you’ll love about us:

• Being part of a fully supportive, collaborative, and dynamic team

• Hybrid working model with 4 days on-site

• Continuous challenges and great opportunities contributing to your professional development and next career step at one of the largest automotive company in the world

• Shuttle bus service between local train station (Békásmegyer) and the office

• Cafeteria – Benefits package

• As you will join a car sales company you can use your discount for used car purchase and you can have the chance to try even the most recent models during test driving days

  Please note that we currently run background checks as part of our recruitment process pending a successful interview.

  Location: Szentendre

  Getting curious about this opportunity?

  We would love to tell you more. Stay connected with us and apply.

  #LI-FordHungary

At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow’s transportation.