Software Quality Assurance Specialist Level I

This role focuses on improving system reliability, maximizing the effectiveness of automated testing, and achieving high user satisfaction, all while supporting smooth product development and release cycles.

• Conduct manual and automated testing on applications to ensure functionality, performance, and stability.

• Design and execute test plans, test cases, and test scripts based on technical and business requirements.

• Develop, maintain, and execute automated test scripts using tools like Selenium, Postman, JMeter, or equivalent.

• Ensure automated testing is integrated effectively into the development workflow.

• Analyze and report bugs found during testing and production.

• Collaborate with developers to ensure issues are resolved and retested efficiently.

• Monitor quality metrics such as test coverage, defect rates, and production bugs.

• Prepare postmortem reports for bugs found in production.

• Propose improvements to QA processes based on incident analysis.

• Work closely with developers, product owners, and UI/UX designers to understand feature requirements.

• Document test results and QA processes clearly and consistently.

• Help evaluate product quality from a user’s perspective and contribute to improving customer satisfaction scores (CSAT).

• Collect and interpret feedback to align product quality with user expectations.

• Bachelor’s degree in Computer Science, Information Technology, or related field.

• 2–4 years of experience in Software QA or Quality Assurance Engineering roles.

• Experience working in Agile/Scrum environments is a plus.

• Proficient in manual testing and test automation frameworks (e.g., Selenium, Cypress, JMeter, Postman).

• Good understanding of software development lifecycle (SDLC) and QA methodologies.

• Experience with bug tracking and test management tools such as Jira, TestRail, or Zephyr.

• Basic understanding of API testing and SQL/database queries.