Guest Experience Intern

Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you�ll be better prepared to pursue opportunities post graduation. Here�s to exploring, kickstarting your dream career, and joining us on your journey!

To be considered for an internship, you must be a current college or university student. Want to join us? Apply now!

Marriott International is the world�s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

Guest Experience Internship Project
The Gritti Palace, a Luxury Collection Hotel, Venice

Project Title

Elevating Personalized Guest Experiences at The Gritti Palace

Project Overview

This internship project is designed to provide the trainee with a comprehensive understanding of luxury hospitality and guest experience within one of Venice's most iconic hotels. Through operational exposure, guest journey analysis, and a focused improvement initiative, the trainee will contribute to enhancing personalized service and creating memorable experiences for guests.

Project Objectives

• Gain an understanding of luxury guest expectations and service standards.
• Explore the guest journey from pre-arrival to post-departure.
• Analyze guest feedback and identify opportunities for improvement.
• Collaborate with operational departments that directly impact guest satisfaction.
• Develop and present recommendations to enhance personalization and guest engagement.

Expected Learning Outcomes

• Luxury Hospitality Operations
• Guest Experience Management
• Communication and Relationship Building
• Service Recovery
• Guest Feedback Analysis
• Emotional Intelligence
• Problem Solving
• Cross-Department Collaboration
• Project Management

marriotthotelinternship

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.