Key Account Manager

About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

Role Description:

As a Key Account Manager, you are responsible for managing the relationship we have with our existing Chain Accommodation Partners. In addition, you may support Booking.com acquisition of new Chain Partners through negotiations. You create in-depth quantity and quality reports on results and performance and advise all relevant departments on how to optimize their performance on Booking.com. You proactively inform Key Chain Partners about the benefits of Booking.com products and services. You will be responsible for the improvement of Key Accommodations Partner’s availability and supply in order to support Booking.com in meeting the demands of the visitors on the Booking.com website. As part of this team, you will need to work closely with other departments such as Connectivity, Hotel Innovations, Credit Control and the Hotels teams based in Booking.com’s local offices within the wider region. To be successful in this role you will need to demonstrate strong networking skills in order to connect with different stakeholders within Booking.com as well as within the Hotel Industry and within Hotel Chains.

Key Job Responsibilities and Duties:

• Support Booking.com strategy for Key Chain Partners;
• Promote the Booking.com brand name and its online products and services to Key Partners;
• Create in-depth Key Account profiles that show understanding of the complexity of the Account;
• Be the relationship builder for various internal and external stakeholders that are involved in the specific Key Account;
• Train, consult, monitor, support internal and external stakeholders in handling the Key Accounts in order to optimize their performance;
• Securing our relationship and optimizing our partnership on a decision making level with Key Accounts of Booking.com B.V;
• Initiate initiatives and present Booking.com B.V. innovations with Key Accounts to increase performance;
• Analyze Key Accounts on a regional and cross-regional level, national level and on local/Property level;
• Monitor internal projects by being the main contact person between Booking.com and the Key Chain Account;
• First contact for support to all offices worldwide;
• Prepare workshops/trainings;
• Run monthly chain reports on KPI data;
• Assist with chain acquisition preparation;
• Assist in preparing internal and external business reviews;
• Update chain administration, wiki, presentations, best practice & acquisition material;
• Liaise with XML team and operations for chain hotels;
• Set procedures for chains;
• Assist in finding solutions for escalated issues.

Qualifications & Skills:

• At least 4+ years of experience in a relevant account management function;
• University background in Hospitality is preferred;
• Affinity/experience within e-travel and/or hotel/travel industry.
• Strong knowledge of Revenue and Channel Management;
• Strong knowledge of Booking.com competitive landscape;
• Ability to demonstrate strong networking skills in order to connect with different internal and external stakeholders;
• Ability to adjust communication style depending on the stakeholder;
• Ability to deliver engaging presentations to various audiences;
• Ability to read and interpret multiple data sources in order to define short/medium/long-term goals;
• Ability to plan and prioritize workload in line with business needs;
• Ability to “see the bigger picture”;
• Fluent English & Japanese;
• Authorization to work in Japan;
• Strong Customer focus and proactive attitude;
• Valid driver’s license is required;
• Availability up to travel 50% of the time.

Benefits & Perks - Global Impact, Personal Relevance:

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Diversity, Equity and Inclusion (DEI) at Booking.com:

Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application Process:

This section should provide:

• Let’s go places together: How we Hire
• This role does not come with relocation assistance.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.