Relationship Manager

About the job Relationship Manager

RMA Group is a multi-sector organization with more than 9,000 employees and an operational presence in 17 countries. For 40 years, we have developed enduring partnerships to support the needs of our clients, underpinned by the core values of Innovation, Integrity and Endurance. Through its various businesses including RMA Automotive, Global Fleet Sales, Comin Asia and Express Food Group (EFG), RMA Group has established itself as the partner of choice for leading automotive, equipment, engineering services, and food brands in Southeast Asia and beyond.

Overview and purpose of the role

Relationship Manager serves as the primary point of contact for customers, understanding their needs, providing suitable products or services, and maintaining strong client relationships that contribute to business growth and customer retention.

Key responsibilities:

• Sales & Customer Relationship Management Manage the full customer journey: discovery, trust-building, test drive, proposal, and close Build and maintain long-term relationships with customers to generate repeat business and referrals, rather than one-off transactional sales.
• Meet or exceed individual monthly and annual sales targets across the assigned model portfolio.
• Discount & Pricing Discipline Hold list price as the default position in every negotiation.
• Escalate any discount request to the General Manager for approval.
• RMs do not have independent authority to offer discounts at any level Ensure every discount discussion and outcome is accurately logged in the CRM.
• CRM & Referral Discipline Log every customer interaction and next action in the CRM without exception Log referral sources before first contact with a referred prospect to ensure proper attribution and eligibility for referral commission.
• Confirm marketing-sourced leads accurately in CRM to support correct attribution.
• Customer Experience & Post-Sale Follow-Through Coordinate with Operations, Workshop, and Product Expert teams to ensure a smooth, defect-free delivery experience.
• Support the Day-30 customer satisfaction check-in process and address any issues raised Represent the brand's trust-led positioning at every touchpoint, from first contact through post-delivery.
• Market & Competitive Awareness Stay informed on grey-market and garage pricing to negotiate confidently and credibly against informal competitors.
• Feed customer objections and competitor intelligence back to the General Manager and Marketing team

Background and experience:

• 2+ years of sales experience, ideally in automotive, luxury retail, real estate, or another high-ticket relationship-driven category.
• Strong communication and negotiation skills; comfortable managing high-net-worth clients.
• isciplined and detail-oriented — comfortable working within a strict, CRM-logged, no-discretion pricing process.
• Fluent in Khmer; English proficiency preferred.
• Existing network among urban executive or provincial agri-wealth segments is a plus.

If you're interested, please send your CV to:

• Email: recruitment.kh@rmagroup.net-
• Telegram HR Contact Person: https://t.me/RMA_Cambodia_Career
• Contact HR at: 070 790 890

RMA Group is an equal opportunity employer, with a diverse group of colleagues globally representing different cultures, backgrounds, and beliefs. Our values of Innovation, Integrity and Endurance are embedded in what we do, and we welcome applicants who are committed to respecting diversity of thought, and in living our values on a day-to-day basis.