Operation Support Supervisor

About the job Operation Support Superviosr

RMA Group is a multi-sector organization with more than 9,000 employees and an operational presence in 17 countries. For 40 years, we have developed enduring partnerships to support the needs of our clients, underpinned by the core values of Innovation, Integrity and Endurance. Through its various businesses including RMA Automotive, Global Fleet Sales, Comin Asia and Express Food Group (EFG), RMA Group has established itself as the partner of choice for leading automotive, equipment, engineering services, and food brands in Southeast Asia and beyond.

Overview and purpose of the role

Operations Support Supervisor is responsible for overseeing daily operational support activities, ensuring efficient business processes, maintaining service quality, and managing a team of support staff. The role focuses on optimizing workflows, resolving operational issues, coordinating across departments, and ensuring compliance with company policies and procedures.

Key responsibilities:

• Showroom & Environment Management
• Oversee the daily presentation of the showroom floor, display vehicles, and surrounding customer areas to brand standard
• Coordinate cleaning, maintenance, and visual merchandising schedules with relevant vendors/staff
• Ensure signage, promotional displays, and model information are current and accurate
• Test-Drive Vehicle Readiness
• Ensure test-drive vehicles are clean, fueled/charged, and in full working order before each customer appointment
• Coordinate with the Workshop team to resolve any mechanical or cosmetic issues affecting test-drive availability
• Maintain a tracking log of test-drive fleet condition and availability
• Delivery Logistics
• Plan and coordinate vehicle delivery schedules in line with customer commitments made by Relationship Managers
• Conduct or oversee a pre-delivery inspection checklist for every vehicle to confirm zero-defect condition before handover
• Log delivery outcomes (on-time/delayed, defect-free/defect found) in CRM — this is the gating data for the Operations share of the Team Delivery Bonus
• Coordinate handover logistics with the Relationship Manager and Product Expert to ensure a smooth, well-timed customer experience
• Team Supervision
• Supervise Operations support staff, assign daily responsibilities, and ensure consistent standards across shifts
• Train new team members on showroom, test-drive, and delivery procedures
• Address any operational issues or delays proactively, escalating to the General Manager when needed Reporting
• Maintain accurate CRM logs of delivery checklists and defect findings
• Report monthly on delivery performance (on-time rate, defect rate) to the General Manager

Background and experience:

• 3+ years of experience in operations, logistics, or showroom/facilities management, ideally in automotive or another premises-based retail environment
• Strong organizational and scheduling skills; comfortable coordinating across sales, workshop, and delivery timelines
• Supervisory experience — able to train, direct, and hold a small team accountable to standards
• Fluent in Khmer; working proficiency in English for reporting and vendor coordination
• Comfortable using CRM/checklist systems to log delivery and defect data
• Valid driver's license required

If you're interested, please send your CV to:

• Email: recruitment.kh@rmagroup.net-
• Telegram HR Contact Person: https://t.me/RMA_Cambodia_Career
• Contact HR at: 070 790 890

RMA Group is an equal opportunity employer, with a diverse group of colleagues globally representing different cultures, backgrounds, and beliefs. Our values of Innovation, Integrity and Endurance are embedded in what we do, and we welcome applicants who are committed to respecting diversity of thought, and in living our values on a day-to-day basis.